Motorola H350 Wireless Headset Review

Hello, Moto.  Yeah, right.  Motorola provided my worst technology experience, ever.

This Bluetooth headset was no more than 90 days old when it suddenly stopped transmitting my voice.  At the same time, it randomly charged (or not, as it chose), making it almost impossible to figure out whether the problem was that it wasn't charged or if it really was broken.  (Turns out, it really was broken.)

And, so the horror began.  If it breaks after 30 days, you can't return it to the store.  You have to call Motorola service.  Motorola outsources their customer service to someplace with English as a second language.  Fine -- everybody's doing it these days to save the bottom line -- as long as the English that is being spoken is intelligible.  I had to ask their CS rep MULTIPLE times to repeat what he was saying/asking; what should have been a 3 minute conversation lasted closer to 10, and I had no confidence that I was getting the information down right.

Once you get the address and the return authorization, you're required to ship the product back to Motorola.  They won't reimburse you for it, and you have to ship it insured (it cost me $12 to send!).  They don't notify you that they've received it, but they do alert you when they (finally) ship a replacement (refurbished, not new).  They promised me I'd have a replacement in 10 days; it took 17.

So, now the unit I have is working again -- but for how long?  And given that it's $12 a shot to ship, you can bet that if this one tanks, I'm just buying a new one -- and NOT one that's manufactured by Motorola.

Uh-oh, Moto.  You just lost a customer.