I purchased this Motorola i776 cell phone for my mother-in-law. She is on my husband's and my plan and she had had the same phone for about 7 years. Her old phone quit talking to towers so I talked her into getting a new phone. We were eligible for a Sprint upgrade so we went with the cheapest one we could get. It is not a great phone. Luckily she doesn't text and really only needs it to call people and to use the direct connect feature. The biggest problem with it is that it just drops calls. My husband and I have Nextel service with different phones and we never have dropped calls so I am sure it is the function of the phone. It is really frustratign for my mother-in-law and of course I feel bad. As soon as we are eligible for another upgrade I will be getting her a new phone that she will be happier with. I have a more substantial phone and her flip phone seems kind of light weight to me but hanging out in her purse hasn't wrecked it at all. I really don't think I would recommend this phone because it does drop calls. I guess we got what we paid for.