We have had two of these phones since October. They have warrentied the batteries a couple times each, and sent us 6 replacement phones in 5 months. They don 't know why variuos parts of the phone die. It is never the same part. Not worth our money and our service provider will not let us undo the upgrade or offer us any thing other then the same phone. We are considering an attorney to get out of our contract. We can't make calls out now and can seldom recieve calls, no texts in or out. The service tech said he has never seen anything like it.