Mortgage Lender Reviews

Countrywide Home Loan Company

"Call back next week" ... the same line everytime!

in debt

JUN

19

2008

I've had an ARM with Countrywide for three years - I was going to refinance but have since found out the value of my property is less than the balance on my loan. Now I have to wait until the market perks up again. In the meantime, I've had a heart attack and understanbably couldn't work for awhile. I called Countrywide to see if they would defer some payments until I was back on my feet. I was told NO! They sent me to the 'Workout' department where I submitted a hardship letter in February 08. I was told to check back in 30 days. Almost… read full review »

write a comment

Hal114
Middleboro, MA

Hart West Financial

Out of state broker---NO PROBLEM!!

an aggressive investor

JUN

18

2008

To start, I have alot of experience with dealing with brokers, I have several rental properties and have been through the buying process countless times. I started this transaction with another Mortgage Broker that was local, boy was that a mistake...I was told I was approved, no issues, and then all the way up until the day before I was suppost to sign I was informed the deal wasn't going to go thru. This is when I started doing research and came upon Hart West, with me being in WA and Hart West in AZ, I was a little hesitant. After checking out their website and speaking with the Vice… read full review »

write a comment

SusyBee
Bellevue, WA

CCO Mortgage

Run, don't walk, as far away from CCO Mortgage as you can!

practical, an moderate investor, a home owner, an aggressive saver, quality conscious

JUN

18

2008

My husband and I have bought and sold several homes so we are not new to the mortgage market. We purchased our current home in 2006 and received a loan from CCO Mortgage, which we obtained through our bank, Charter One. — We had used CCO Mortgage on our previous home with no problems, so when their rates were competitive with other banks, we decided to use them again. — We thought that all was well until one year after we closed on our mortgage loan. We received a letter stating that our escrow account was short by almost $6,000!!!! As… read full review »

read 1 comment

mindyvol
Garden City, MI

Wells Fargo

the worst financial institution I have ever dealt with

JUN

5

2008

If you like paying excessive fees at the end of your auto lease and charged for "bug damage" — for a car you leased and took great care of even when the car was turned in in perfect condition and under allowed miles , then Wells Fargo is for… read full review »

write a comment

sunnyflaj
Fort Lauderdale, FL

Capital One Home Loans

Capital One, "Time is of the essence" in real estate.

practical

APR

30

2008

Follow-up. Capital One should stick to auto loans and credit cards. I have one of each with them and they're great. Because in those businesses, a missed credit card payment means a mere surcharge. And a missed auto loan check means the buyer will wait a few more days before driving off in a new vehicle. However, in the home mortgage business, a missed deadline means movers / shippers need to be rescheduled at great cost, and the buyer's life is suddenly ground to a halt without a place to move into. Capital One Home Mortgage, this has been a trainwreck. As I predicted in my previous review,… read full review »

read 1 comment

User25
National City, CA

Washington Mutual Customer Service

NEVER EVER EVER BANK HERE!

practical

APR

29

2008

Somebody cloned my card (apparently, that can be done). They drained my account of over 6,000 dollars. I paid EXTRA to even get an account with this bank. EXTRA for the fraud protection. EXTRA! I have contacted the bank daily for OVER A MONTH. Sent emails, called, went in. They kept saying things like, oh, we are investigating, oh, we will take care of it. NOTHING was ever done. I just got off the phone AGAIN with a fraud department, she yelled at me, belittled me, accused me of lying to her, and downright treated me like dirt. Why am I paying for this? They refuse to do anything about… read full review »

read 1 comment

wamusucks
East Helena, MT

Washington Mutual

WaMu online banking is great!

APR

28

2008

I have been with WaMu for a few months now and I absolutely enjoy their service. I signed up for the Free Checking and the Online Savings accounts. — — What I love the most is that I never have to visit a WaMu branch since I can do most of my banking through their online banking website. Everything you can think of is there! From viewing statements, transferring funds between my WaMu and external bank accounts, contacting customer care via the built in messaging system, paying bills....I could go on and on. — — The site is easy on the eyes as it has a nice, clean… read full review »

write a comment

CarlaLeilani
Springfield Gardens, NY

Hart West Financial

You get what you see

an aggressive saver

APR

25

2008

Hart West stood behind everything they presented, great rates, fees and service! —… read full review »

read 1 comment

FedockFam
Phoenix, AZ

Capital One Home Loans

Apparently deadlines mean nothing to them.

practical

APR

24

2008

Capital One Home Loans advertists "Close in 10 days or less". Having transferred cross country and paying a daily hotel rate, I chose a lender that was "fast" to the best of my ability. I set an escrow closing date for the 30th of April, leaving almost a month in the worst case scenario. — Well it is the 24th, with only 3 business days till closing date, and still no final loan documents have been transmitted from Capital One to the escrow/title company. — It does not appear that Capital One understands how home loans work or the need to expedite in order to meet deadlines. Not… read full review »

read 1 comment

User24
National City, CA

Hart West Financial

Excellent Broker

practical, an moderate investor

APR

4

2008

I found this company on the web and their rates were great. I called for information and they were extremely helpful with answering my questions. I was able to close at my local Title Company of my choice, which was great!… read full review »

write a comment

BBaksa
Provo, UT

Hart West Financial

Impeccable RATES

Family Guy, on a strict budget

MAR

14

2008

I found Hart West to be very helpful when refinancing my home this year. I got a great interest rate and paid substantially less fees than I had previously paid with other mortgage companies. I know I was somewhat of a bother by calling in often, but they were able to accommodate me. I imagine they juggle quite a few clients like me at a time, and I thought they did an excellent job at filling me in on all the details. —… read full review »

write a comment

Sdfamily5
Scottsdale, AZ

Washington Mutual Customer Service

Best Bank ever

in debt, practical, an aggressive saver, saving a little, on a budget, cost-conscious

MAR

6

2008

Washington mutual has got to be the best bank ever. You get free checks for life how great is that realisticly though I dont use checks very often so ready for the good part? you monthly payment is deducted from your account but placed in your savings so everything is FREE FREE… read full review »

write a comment

Norcalstarprincess
Marysville, CA

A + Federal Credit Union

Big City Service, Small Town treatment, it's still Personal

practical, on a strict budget

MAR

4

2008

If your looking for a loan, of any kind, this is the place to go. They are personable. You want to be treated like your the only customer they have? Then you will be completely satisfied. There rates are extremely competitve and they can do as much for you as one of the National Names can. Your just more satisfied. Have a relationship where they actually know who you… read full review »

write a comment

rthangel
Bertram, TX

Countrywide Home Loan Company

Well known

in debt, paying cash

MAR

3

2008

Countrywide is one of the best known mortgage lenders and no matter which company I've started with each and every time my mortgage was sold to Countrywide. I wouldn't say they are high on customer service but you can feel secure in the knowledge that they are a big company that has been around for a long… read full review »

write a comment

Fortafananza
Whitehall, PA

Wells Fargo

Tried to keep money when I closed my account

paying cash, appreciative of good service, married

FEB

29

2008

I hear the other complaints in this section. I have had countless problems with the Wells Fargo Bank and their employees. — We had our accounts there for quite some time, but we had grown tired of the fees and difficulties with Wells Fargo and had decided to close out our accounts and change to WaMu instead. Our kids college accounts were at Wells Fargo, when we went to close them out they contained a bit of money. Wells Fargo wanted to charge us a percentage of the money to keep for their loss. Have you ever heard of anythng so ridiculous? We ended up… read full review »

write a comment

jt00
Denver, CO

Reviews of Mortgage Lenders