They deserve zero stars!!!!
I ordered a customized Christmas ornament on 11/30 and the last estimated delivery date given at the time of purchase was 12/13. On Monday, 12/10 I still had not received the tracking number showing it had shipped out. This was a gift for a Christmas party the evening of 12/13. I called them the morning of 12/10 and asked when it would be sent out. I was told since it was customized it takes longer to get it sent out. I explained that the delivery date said by 12/13 and that I needed the product. I was told that my order was in "pick" status which meant it would ship that day or the next. The rep told me that she would reach out to the shipping department and have the shipping changed to expedited and get it out ASAP. On 12/14, I still had not received a tracking number showing it had shipped so I called again. They had no record of them telling me they would expedite the shipping and get it in the mail. This time they told me that it would go out within 48 hours and that I would receive it by Christmas. I asked to speak with a manager because I am getting the same info that I was told 4 days prior. The Manager then tells me that there was an issue with their engraver and that is what the delay is and that is will for sure be arriving before Christmas. About an hour after getting off the phone that day, I received a tracking number. Today is 12/19 and the USPS tracking shows that they are still waiting to receive the package from Miles Kimbell. Basically, a label was created, but they do not have the package yet. I called again today (12/19) to find out why it still has not been sent. The person I spoke with tells me that she does not know where my package is at, but it will be arriving by Christmas. Not believing them at this point, I asked to speak to someone who can figure out where the package is at. I was put on hold for several minutes, then the same woman gets on the phone and says that her Manager said the item will not arrive by Christmas
AngelaW18
TX