Midwest Airlines Review

Overall 3.39 of 5 view all 18 reviews

broomballwilson
Brighton, MA

No exceptions made in their horrible anti-customer policies

flying solo

Cons

Terrible policies

JUL

2008

Midwest Airlines —

Everything I read about Midwest on their website was all about their customer service and how great they are.

Lies.

I flew to Michigan for my wedding after getting laid off and decided that I would spend more time in Michigan rather than flying back to Boston for a job that didnt exist. As a result my schedule dictated that I would skip my return flight to Boston on NWA, then skip my flight back to MI on Midwest Airlines.

I called to make sure this was ok. Of course it wasnt! Why, I had purchased a nonrefundable, unchangebale fare, so they couldnt help me.

I further asked how my skipping the outbound flight in any way whatsoever adversely impacted Midwest airlines. I told them I was not asking for one cent back of the $400 I already paid. I just wanted to leave two seats empty on two flight segments for Midwest to sell at their leaisure. But this would cost me $100 to convert my flight from a roundtrip to a one way!

Now, call me crazy but I thought this nonsense was weird even back before computers took control of all bookings, but in the Internet era this is plainly and simply putting the customer over a barrel because they agreed to a change-free flight.

The woman could offer me no explanation for why Midwest would be adversely affected by my skipping a flight I already paid for. She could only repeat over and over that I agreed to a flight where I flew FOUR segments, not TWO, therefore, I would be violating what I agreed to.

Insane. Insane. Insane. If this was a big airline like Northwest or United, I would be lying if I said the sterotypical "I will never fly with them again", because money talks. But since they are small and supposedly a bastion of customer service that failed so miserably, I am being honest that I will never fly with them again....and who knows if I'll even fly with them the first time at this rate.

Last edited on Jul 07, 2008

Midwest Airlines is not recommended by broomballwilson

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Comments about broomballwilson’s Review

Apparently you don't understand how airlines work. All airlines have some sort of non-refundable ticket, which is usually the cheapest ticket. You can pay more and get refundable tickets next time if you have a problem with this.

Additionally, the woman who answered your call would not have had the ability to simply claim two more seats on the plane that easily. If you weren't asking for your money back, then she still would not be able to sell those seats because there's a liability there - what if you suddenly decided that you did want to take that flight back? If they'd already re-sold the seats, then you would still probably demand to get them back since you had still paid for them and hadn't gotten a refund.

But most importantly, are you telling me that you weren't asking for your $400 back, but refused to pay $100 to change it to a one-way ticket? It seems to me that if you're able to change it to a one-way ticket from a round trip by simply paying a fee, that there should be some sort of refund for at least the second part of the trip. Maybe I'm wrong - I don't know exactly what you two discussed.

But the bottom line is that you would have this problem with any airline. Next time, if you really aren't sure what your plans are going to be, pay the extra money to buy a refundable ticket.