Midwest Airlines Review

Overall 3.39 of 5 view all 18 reviews

SkateGuard
Grayslake, IL

They truly are "the best care in the air."

thirty something, a frequent flyer, budget-conscious traveler, appreciative of good service, love to travel, value conscious, business traveler

Pros

Nice employees, Work with customers to make them happy, great seats - all business class!, their signature cookies

Cons

some tickets are expensive, wish they had more routes

DEC

2007

Midwest Airlines —

I fly a lot for business, and usually have to fly the big carriers. However, when my budget (or a sale) permits me to fly Midwest, I do. The customer service is incredible; they actually will do their best to get you when you need to go. Two stories stand out:

1. I was late to the terminal for a flight, and I was told matter of factly that I should have been earlier. No rudeness, no Al Gore-sighing, no forcing me off the flight. That's my rudest experience--which compares to my nicest experience on other carriers.

2. I was delayed out of Milwaukee once because our flight had a couple of passengers whose flight into MKE was delayed. Yes, that's right--they held a flight 10-15 min so that their customers didn't have to go through the hassle of missing a connection.

Overall, when I fly Midwest, I trust that I will be taken care of, even when operations are abnormal. Even their "long" TSA lines in Milwaukee seem to move faster than the ones for Northwest!