2009 VIP
CyndiA
southern, NC

Xbox 360 means you go around in circles (360) getting help.

1 star rating

expect stuff to work, hate automated help, not a gamer
Cons
    crap, jump through hoops for help

APR
16
2008

Microsoft - Xbox 360 Premium Console — 

I don't like video games. I do buy game players and games, because my boys want them. The last one I got was Xbox 360 for Christmas. Oh yes. I wanted to be super Santa and the hero. It was a good day (Christmas) other than the free game did not play on the Xbox and the fishing game sound did not work. Pingpong was glitchy. OK. Well, maybe it wasn't such a great Christmas day. It's the thought that counts - NOT - when it's $370 for this super game Xbox system.

I convinced myself that we got some glitchy games. The boys played Xbox 360 some - not a lot with the issues. They seemed to have some fun with no sound, freeze ups, but not with "forget about it" when it would not play at all.

Birthday came up at the end of last month. I got the latest and greatest basketball Xbox game to the tune of $49 and change plus tax. Well, first I got the wrong one. We went back and got the right one. And, it did not play. Well, it sort of played. You just couldn't see the graphics. Glitch city.

I found the help manual as well as the Blockbuster receipt for the $370 and called the repair number.

There are a bunch of "talk to the phone" messages. They do not like southern accents either I must note. I somehow got to be Cecelia. Huh?

Once you get to a real person, it is robot person with script in hand.

Robot person has you remove the hard drive (little box on top), try another TV (duh - like I have another better and newer TV) and then go to Circuit City and buy a cable for $32 to see if that's the problem.

After all that time on the phone and jumping through the hoops, new robot person says they will send a UPS box and to send the lame Xbox 360 back. They will fix it or send a new one. They will even send me some kind of "play on the internet" card for 30 days free (like a big whoop with an old TV not hooked to internet). Robot boy must think he is talking to gamer kid rather than Mom with credit card who wishes she had bought tinker toys or paint and paper for Christmas.

My boys said that their cousin in Kansas had to send his back too. Wish I had known that. I went with Xbox 360, since those Playstation players each (2 of them) only lasted a year. I guess I should be happy Xbox is belly up from the start and still under warranty. I hated to switch systems with those expensive games bought for PS, but those PS gamer players broke down all the time. I figured it would make sense to go with another brand.

If I had it to do over again, I would not put any money into game players. They cost a lot. The games are expensive. Even the cord (just to check this Xbox) was $32 (down the drain). They do have warranties, but it sure takes a lot of time and irritation to follow up. The PS stations did work for a while. This Xbox thing has been nothing but a mess from Christmas day. It never did work right. And, that's just really a bummer after plunking down almost $400.

 

 

Last edited on Apr 16, 2008



I_thumb_down Microsoft - Xbox 360 Premium Console is not recommended by CyndiA

14
helpful
votes
Did you find this review helpful?
 
 
 




I_comment_shdw24 Comments about CyndiA’s Review

 


CyndiA wrote on Mar 30, 2009 at 3:06PM

In response to usrhlp's comment from Mar 30, 2009 at 8:16AM:

The second one they sent has worked fine, so I'm happy about that. It really was a downer that the main Christmas present would not play the games. Socks and underwear aren't too special after all (-:

usrhlp wrote on Mar 30, 2009 at 8:16AM

You are right, i don tknow of a single xbox 360 from the original runs that did not fail!

You were just one of many.

CyndiA wrote on Apr 22, 2008 at 11:51AM

In response to LaurieM's comment from Apr 22, 2008 at 7:18AM:

Someone on a message board said these had a 33% failure rate in the first yr. Might have just pulled that out of thin air. I do know I looked around and found a lot of posts about the xbox breaking down though. Misery loves company ya know (-:

LaurieM wrote on Apr 22, 2008 at 7:18AM

Glad that you reviewed this. My boys want one and now I have a better reason to say NO! ;)

CyndiA wrote on Apr 19, 2008 at 6:24AM

In response to Fardreamer's comment from Apr 18, 2008 at 8:37PM:

Yeah. I wish we'd stuck with Scrabble and Yahtze!

Fardreamer wrote on Apr 18, 2008 at 8:37PM

This is one reason I shy away from any non-PC gaming. The consoles are expensive, the controllers are iffy for some people who are more used to old-style joysticks, and the games themselves are pricey. Thanks for confirming my worst fears!

CyndiA wrote on Apr 18, 2008 at 12:56PM

In response to AmyA's comment from Apr 18, 2008 at 11:44AM:

So true. All I remembered was basketball. Then they had more than one. I said, "A good one I guess." I got home with NBA when the kid wanted the college one.

AmyA wrote on Apr 18, 2008 at 11:44AM

I bought one last year too. For such a little box that puppy is HEAVY! Step son hasn't said to much of any major issues, just the wrong games :)....gift cards are a good thing ")

CyndiA wrote on Apr 17, 2008 at 12:49PM

In response to kid-kansas's comment from Apr 16, 2008 at 11:28PM:

Run. Run. Run. Do not pass go and do not buy the Xbox 360.

CyndiA wrote on Apr 17, 2008 at 12:48PM

In response to GeorgeChabot's comment from Apr 16, 2008 at 8:04PM:

If you read around, you will find many more stories like this one. The ones at the top tend to be written when this came out (Dec I think). Folks were all pumped up - until these started breaking down. I should have called the first week, but I kept thinking it must be glitchy games.

CyndiA wrote on Apr 17, 2008 at 12:46PM

In response to mrkstvns's comment from Apr 17, 2008 at 8:14AM:

Teehee. I think the script calls for, "We are sorry for your inconvenience Cecelia. Please hold . . ."

mrkstvns wrote on Apr 17, 2008 at 8:14AM

Sorry to hear about the poor experience, Cecilia!!

kid-kansas wrote on Apr 16, 2008 at 11:28PM

Wow what a nightmare! I have been thinking about getting one but I have read a lot of horror stories about them. I will stick with my Wii and PS 2 ;)

GeorgeChabot wrote on Apr 16, 2008 at 8:04PM

That is a real horror story, Cyndi! :o