MetroPCS Reviews

They lure you in with a cheap rate. Then your bill creeps upwards. Why? Who knows? You can't see your bill, without paying extra. I paid the extra. They never delivered on my e-bill. So I've still never seen it. Oh, it was supposed to cost $1 to see the bill. They charged $3, then had the nerve to act surprised when I asked why. Then they hung up. There is absolutely no customer service. They only have "activation" representatives. If you can get through to their phone number, which is always "busy." Don't hold your breath, it usually takes me 20 or 30 tries to get through. Then they'll frequently...

Metro PCS is a great cell phone provider. I've had them for over 2 years now and I wouldn't go anywhere else. One flat fee and I can talk unlimited at all times of the day. I'm a huge cell phone user, as I'm a business owner and I just like to talk!  :) The only downside is the occasional call drops in different areas. For the price, I can deal with that. I just make sure I'm not making/receiving any important calls when I'm in these areas.

I would recommend Metro PCS to everyone!

              Metropcs is a mixed bag.

First the good: unlimited calling/texting to anyone in your vicinity! Set prices, so no surprises-well almost ( more on this later). No re-connection fees, and that's good to know because we will all go through that, we are after all on tight budgets.And 3G coverage and all the bells and whistles for $50, wow!

Now for the bad: Unlimited talk/text is great except for when you have no signal/ have dropped calls and/or can't deliver or receive your text until hours later which is half the time,errr!

Next we have the set bills which shouldn't change....

The service is great.  I pay a higher bill to them monthly than any other of their customers in the "West-O-Plex".  The morning their ad hit about Blackberry Service I drove with lights & siren to the Metro store.  (hear tires screeching)  I was informed there that only new customers could have this service and I would have to go to BestBuy to get them! 

My jr lawyer woke up and discussed false advertising.  In the end, I had to drive to Plano (132 mile Roundtrip) to another Metro company store.  The manager at my store had called and told them to sell me the phone.

Who you do business...

I have been a Metro Pcs customer for almost 7 years. I chose to make the switch when my Cingular bill regularly ended up being over $350. Metro Pcs was not stellar in the beginning, but has continuously improved their services. My main complaint in the past year would only be that they did not keep up with their growth spurt. Customer service was at an all time low and waiting to get helped over the phone would take at least 45 min. This has in the past few months greatly improved. Also very thankful as Metro Pcs doesn't seem to outsource its customer service to India as so many others.

The...

 I love metroPCS. Though the service is a little low is some areas, it is heard that metro is adding more servece towers up. I can pay my bills add or take away features if need be, and they text you the amount of money you owe a while before it is due. This is so you know what you owe, and gives you time to come up with the money. Their phones are like normal phones, actually from real companies like samsung and such. I give credit to the founder of this company it is great!

Metro PCS is almost the perfect provider. It has been my provider for 3 years. With a fixed rate, national long distance included, you can talk as much as you want to. The service would be perfect if their satellite signal were stronger. It could be that while you are talking the call drops. But it happens only in certain areas. It's a fact that Metro is improving its service each day. Unlimited minutes, same rate! Doen't it sound incredible???