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I loveed this coffee maker when I first purchased it, but after only 3 months it just stopped working. The water in the tank would not run through the pot.
I called the 800 number, because it was under warranty, and it was no problem to return it. They even payed the shipping. I recieved a new one about 6 weeks later.
That one lasted about 4 months before it started doing the very same thing as the first.
Now, mind you, I followed all of the manufacturer suggestions in the booklet, I descaled it about every 4 weeks.
Well, when I called to inquire about sending this one in for repair, once again it was no pproblem. I shipped it back to them. 2 weeks later I called to inquire on the status of my coffee maker and was told that they were backed up with orders for returns and they did not know when or if they were going to receive more. They would be sending a full refund. So, I guess I wasn't the only one with this issue.
I guess my point is, this product is great, when it works. I'd just spend my money elsewhere.
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