MediaCom - Cable TV Reviews

   For 6 months, I had one of their "so called specials" where I had high speed Internet and cable. —   The offer was supposed to run a year, but I canceled early. —   When they got to my home, 4 hours late, they refused to install cable in my 2 bedrooms. —     I should have told them to go to hell and comeback when they would install in my 2 bedrooms. —    They billed me 2 times for "movie on demand" that I never ordered. —    The 100+ music channels never worked within the time frame when I was a… read full review »

Mediacom "Customer Service" is an oxymoron.  Service outages occur in my area every time the wind blows more than 20 mph.  I have had to call more than 10 times in the past month and have never had to wait less than 15 minutes to speak to a human being.  I called 4 different times to get my cable buried but it never happened.  I was told I could not speak to a supervisor.  I never received a response to 2 different emails to "customer service" even though the web page guarantees a response within 24 hours.  The web page is a "black hole" of endless loops to… read full review »

For the most part I am happy with my cable service.  There are some problems I would like to address.  The first being that I can only have problems fixed 2 days a week because that is the only days they are in my area.  Second, the tv guide station freezes and will stay that way for days and they seem not to know, claim it's not their problem.  I also have my internet service through them and there are days when it just drops off for no reason and they only tell you they will get someone right on it (this is done through a recording).  Most inconvinient if I'm in the… read full review »

Knowing that our 12 mo. special was ending in 2 weeks, I called customer service to inquire about what new specials might be available.  I was informed that not only was I not eligible for a new special for 6 months, but that my cable/internet combo would be going up $65 a month!  When I asked the rep to compare my package with an offer that I had received from AT&T, she informed me that she didn't care what AT&T offered.  Needless to say, I am now with AT&T for my internet, and saving $70 a month! … read full review »

I have been a customer of Mediacom for years...not by complete choice. They are ok service wise but constant price increases and monthly issues with services such as access to OnDemand content are major negatives in my opinion. Also, the outsourcing of customer service to a company that has rude tactics (when contacting customers. Usually, if you call in you will reach actual Mediacom customer service not this outsourced company) has made things a bit more undesirable.… read full review »

When we did have cable, I liked Mediacom. BUT...it is pricey. Now we are on rabbit ears. —… read full review »