Maytag Neptune Washer

Maytag Neptune Washer Reviews



Overall 3 star rating3.21 of 5 (by 57 users)



Maytag Neptune Washer Review Summary

Opinions on the Maytag Neptune Washer run about half and half, for and against. While some are so bold as to state, "Never loved a machine like this Neptune thing," others warn that it's "awful, unless you like the smell of mold and mildew." Those that like this Maytag washer state that it's "easy to use, efficient, and handles large loads." These users are so satisfied with the performance of the machine, that they think "if this machine ever dies, I will go through the five stages of grief." Being green, they like that the Neptune saves both water and detergent, and it spins the clothes so much, that they require less time, therefore energy, in the dryer. On the flip side, other reviewers warn you not to waste your money on the Maytag Neptune Washer, feeling a bit disappointed with the unit, but complain about the musty smell on clothes that are left for several hours of overnight. In addition, they can't seem to get that lonely Maytag repairman to come calling. Check out the reviews for the Maytag Neptune Dryer that are a bit more favorable.
37% of people rated Maytag Neptune Washer as 5 stars
37% of people rated Maytag Neptune Washer as 5 stars%
37%
18% of people rated Maytag Neptune Washer as 4 stars
18% of people rated Maytag Neptune Washer as 4 stars%
18%
6% of people rated Maytag Neptune Washer as 3 stars
6% of people rated Maytag Neptune Washer as 3 stars%
6%
11% of people rated Maytag Neptune Washer as 2 stars
11% of people rated Maytag Neptune Washer as 2 stars%
11%
30% of people rated Maytag Neptune Washer as 1 star
30% of people rated Maytag Neptune Washer as 1 star%
30%
55% 55% of people recommend Maytag Neptune Washer 45% of people don't recommend Maytag Neptune Washer 45%
 

Maytag Neptune Washer Comparison

5 star rating Most Helpful
Favorable Review
APR
22
2008

This washer is so easy to use and handles very large loads well. The clothes are spotless and being that it doesn't have an agitator, the clothes are less wrinkled and it doesn't damage delicate items. It has several settings, from hand wash to extra large loads. The Neptune washer is an energy star...

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reviewer 2009 Writer
appreciate reliability

sweetbaby9
Bloomfield, CT
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1 star rating Most Helpful
Critical Review
MAR
5
2008
We have had the Maytag Neptune washer and dryer set, for quite some time. We  had a factory recall on the washer at their expense. Apparently they did not perfect this product fully before it went on sale. The washer, when you open the door a smell hits you after it has been used awhile.. To temporarily... read full review »
reviewer
appreciate reliability, Mr. Fix-it

pmyky
South Hadley, MA
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Maytag Neptune Washer Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 57 sort by: most helpful | date | rating


12
helpful
votes
a busy person, experienced parent, love to travel, appreciate reliability, looking for durability, willing to pay for quality, researcher, married

DEC
15
2007
Maytag is usually good for quality products, as I have had no problems in the past with a top loading machine lasting 12 years + in fact that machine is still going strong after 19 years.
This machine was purchased without an extended service plan, big mistake! I wish I would of known at the time that this machine has had extensive problems with the main control board and the wax motor for the door locking system. It Appears to have several maintenance orders issued for this machine as to the high level of faulting out it is having. I had to have mine fixed not once, but twice in the last 3 years....
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1 star rating
reviewer
Shell4pens
Pittsburgh, PA



9
helpful
votes
appreciate reliability

SEP
16
2008
I purchased the Maytag Neptune about 4 years ago. After about 1 year of having it it begam to smell of mildew, even my clothes would smell like mildew. I would even have to redo loads if they weren't immediately removed from the washer. Now, half of the rubber casket is covered in mold/mildew. I am still using it, but hating every time I have to use it. I contacted Maytag back when the problem first started. After doing some research I discovered there has been a class action lawsuit against Maytag for several problems with this washer. I wasn't notified about the suit, not sure why, so I don't... read full review »
1 star rating
reviewer
bblackstone
Beaverdam, VA



5
helpful
votes
too busy to make beds, Happy Housewife

JUN
23
2009

Maytag Neptune Front Loader-non-electronic control

If this machine ever dies, I will go through the five stages of grief. I purchased my machine in 2000 and use it every day. I love it because it saves so much water and detergent, henceforth so much of my green. I love it because it is smart and knows if the load is big or little. I love how it wrings every drop of water out of my clothes, towels and blankets so that they dry almost instantly on the line.  I love that it is gentle, never tearing up a bra or slip. I love to stuff it totally full of clothes, because I CAN, and yes, they WILL be...

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5 star rating
2009 Contributor
happyandfree
Kansas City, MO



4
helpful
votes
busy mom, neat freak, addicted to books, Every day computer user, someone who values value, a homemaker, into anti-aging creams, not rich

AUG
21
2009

I recently bought a new house and with it came the inheritance of a Maytag Neptune washer and dryer from Lowes. To me the washer feels new as it is only about two or three years old and is still under warranty. It's my first front loading washer and I really like it! Once you start the wash cycle the door locks, so you don't accidently open it while its' washing and make a mess. It's also easily unlockable in case you forgot to add an item to the wash.

The Neptune washer is easy to use and an energy saving machine. There are many special settings, like presoak, extra rinse, maximum extract,...

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5 star rating
2009 Writer
eryndiane
Orting, WA



2
helpful
votes
appreciate reliability, Every day computer user

JUN
3
2009

The Maytag Neptune washers are very unreliable.  I have had one and will never own a front loading washer ever again.

The 2 most common problems are the rubber ring and the water that sits in that ring-and the mold that comes along with it and the computer board.

No matter what you use to "clean" the inside of the washer, it always has a moldy, old water smell.  As for quiet, I don't really notice a difference.  And I think any washer can get "uneven"-even front loaders.

I think alot of people will be wanting to trade their front load washers in after a couple of years.  It seems like these...

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1 star rating
2009 Reviewer
babydollplus
Bismarck, ND



2
helpful
votes
neat freak, appreciate reliability

SEP
24
2008
We have had Matag products in our family for over 40 years with Great results so when I built a new house in 1998, we wanted a Maytag Neptune front loader to save energy & water in our septic.  I have has so many repairs I lost count. I spent more money on extended warranties, I could have just bought another model.  I have gotten a new drum, new computer board, the "anti- smell" kit recall, new soap dispenser, new motor, new belt...not sure what else.  I did have a great local repair company that told me to get the extended warranty & wait 30 days to get it fixed the first time.  Glad I did... read full review »
2 star rating
Bonnie-Boo
Winnebago, IL



2
helpful
votes
Mr. Fix-it

MAY
19
2009

I purchased the Maytag Neptune front loading washing machine after having a top loader for years that I had a good experience with so I thought I'd buy another Maytag.  Big mistake!  It washes clothes fine but boy does it stink!  The rubber gasket is black with mold that will not come off.  I run a load with bleach about once a week washing old rags, tried cleaning the gasket and nothing works.  I was not notified of the class action lawsuit until I started doing some research on this and found out accidentily and unfortunately too late.  I refuse to pay a repairman plus I've heard it just...

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1 star rating
reviewer
cleanqueen75
Baden, PA



2
helpful
votes
a green thumb, neat freak

AUG
12
2009

After years of living in the laundromat, I treated myself to this set of appliances, and it's one of the best decisions I've ever made.  Energy efficient, super quiet, they get clothes cleaner than a top loader, and the dryer is super...my jeans are dry before the next load is ready to come out of the washer.  I've had this pair for seven years, and have had a service man out once...to fix a door that came out of alignment because my son used the machine as a step ladder.  I expect they will last for years to come, my family had a Maytag washer and dryer when I was a teenager that's still going...

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5 star rating
reviewer
postalwait
Kerrville, TX



2
helpful
votes

AUG
17
2008

The Maytag Neptune washer cleans well and lives up to its reputation for low water and detergent usage. However, I find clothes left in after the washing is completed for even short time ( several hours or overnight) come out with a musty smell. I have left clothes in from the previous evening and went to remove them the next evening (24 hours) and found the smell so strong I needed to rewash. As I work full time and usually like to wash only after 8 pm (lower hydro rates) I find this wasteful to have to wash clothes twice.


3 star rating
reviewer
Kayleen
Freeport, OH



2
helpful
votes
busy mom, loving this product, value conscious

AUG
19
2009

I bought this and the dryer and love them both. I bought floor models and purchased the extended warranty, which I've never had to use. I like the simplicity of the features, its very easy to learn how to use. I'm really happy with my purchase and haven't experienced any of the problems metioned by other reviewers. I find it to be very energy efficient and haven't noticed any major increases in my power or water consumption when I have a lot of laundry to do (Which happens when you have a baby!)


4 star rating
2009 Reviewer
shortnquirky
Beverly Hills, CA



2
helpful
votes
neat freak, appreciate reliability, needing outside help

MAY
21
2008

My husband purchased a Maytag Neptune Washer as a gift.  At first I was happy but once I started using it I had problems.  I had to contact repair for it over 5 times within the first 6 months.  I felt that Sears owed me a new washer but according to them it didn't break enough times in the time frame that would suggest that it could be replaced.


1 star rating
reviewer
vvilla
Lemoore, CA



2
helpful
votes
appreciate reliability, coffee lover, a homeowner

MAR
29
2008

I love this washer, it has a large load capacity and washes the clothes better than any top loader I ever had.  I really like the fact that it has an extra extraction on it so that once the clothes spin, they are almost dry.  This saves energy in my dryer.  In my old top loader, clothes were being shredded.  This is no longer the case.  I believe it also helps the wrinkle factor in that the clothes do not spend that much time in the dryer. I did have the pump wear out on it after about 3 years.  However using a repair site on line,  I was able to troubleshoot the problem, order the repair...

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5 star rating
2008 Contributor
oldslipper
Roy, WA



1
helpful
vote
busy mom

AUG
29
2009

Since purchasing the Maytag washer my utility bills have decreased also the amount of time it takes to do the laundry has decreased. I use less water and can do larger loads of laundry. With five kids at home and a husband I use to have to start laundry the night before and do laundry all day and night. With the Maytag Neptune washer I start doing laundry in morning and I am usually finished by the time the kids get home from school. I do not have worry about the fabric softener or bleach. I just put everything in the dispenser and it dispenses when it time for it. The dispenser tray comes out...

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4 star rating
reviewer
Fredi
Killeen, TX



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