I love my new smoker I've been using it for everything. I find myself buying groceries I can use in it

Lisanmatt

Mississippi

I read a lot of reviews before purchasing and the good reviews persuaded me to buy this. However, after receiving this unit, I followed the instructions to "season" the smoker. It worked only one hour and was dead. I tried to connect to different outlets, checked to see of the electircal outlet was live, everything showed that the new smoker was defective. I called the company and Masterbuilt sent a new digital counsel (which took two weeks due to their having to backorder the part) but when I finally got the new part it did not fix the problem. It was still dead. Then Masterbuilt sent a new heater element, which did not fix the problem. Still dead. Then I called Masterbuilt for help and they requested the rear plate with the serial number and the cut electrical cord to be sent to them. I have mailed that back to Masterbuilt and they say that they will send me a new unit. I am waiting for reply.

Frugalconsumer

Jacksonville, FL