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Masterbuilt Electric Smoker

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Masterbuilt Electric Smoker

(based on 1 review)

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Reviewed by 1 customer

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Dead after one hour


from Jacksonville, FL

Comments about Masterbuilt Electric Smoker:

I read a lot of reviews before purchasing and the good reviews persuaded me to buy this. However, after receiving this unit, I followed the instructions to "season" the smoker. It worked only one hour and was dead. I tried to connect to different outlets, checked to see of the electircal outlet was live, everything showed that the new smoker was defective. I called the company and Masterbuilt sent a new digital counsel (which took two weeks due to their having to backorder the part) but when I finally got the new part it did not fix the problem. It was still dead. Then Masterbuilt sent a new heater element, which did not fix the problem. Still dead. Then I called Masterbuilt for help and they requested the rear plate with the serial number and the cut electrical cord to be sent to them. I have mailed that back to Masterbuilt and they say that they will send me a new unit. I am waiting for reply.

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