Mandalay Bay - Las Vegas, NV Review

Had so many problems in just 3 days. Had to wait over 3 hours for our room, even after making the reservation 6 weeks in advance. Buffet was just ok, some of the foods had little to no taste. How can you fry bacon with no taste? We were two smokers with one ashtray. That might explain the cigarette burns someone previously put on the phone. The beds were really comfortable. Lost electricity through no fault of the hotel, but it's hard knowing  everyone is gambling and dancing and we're walking around in dark rooms. You'd think they'd have some kind of back up. On checking out, computers were down. When I was emailed the bill, I was overcharged, but accounting took care of that with a simple phone call. Had to call for a bath mat the second day, the third day I just said forget it. When I researched this hotel the reviews said 5 stars. Not impressed. We did get comped some meals for having to wait 2 hours for the room the night we checked in, but then it became almost 4 hours. I'd of rather had the room on time. So many guests were complaining in the elevators. We saw some pack up and leave. Needless to say, our belated honeymoon was tiresome and filled with aggravation. I am rating it "poor staff" because the front desk personnel, at the slow time we checked in, couldn't even follow up on the housekeeping staff. The housekeeping staff spoke alot of spanish and though mine is rusty I could pick up what they were saying and it's not things I'm likely to repeat. In all fairness, it was St. Patricks Day and Spring break. But I feel we could have been treated better.