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i ordered a pair of jeans on this website using the measuring techniques they specified. when my jeans arrived they were several inches smaller than my ordered specs in every way. waist was 2.5 inches smaller, hips were 3" smaller, length was 1.5" shorter than i indicated on my order. i tried to contact the customer service department by email several times only to have my mail come back as "undeliverable". finally, i left a poor review on their website and somebody contacted me only to tell me i was measuring them wrong. they will not accept a return or send replacement jeans. i am stuck with $60 jeans that only a child could wear. i will never spend another dollar with this company.