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Magic Jack is a great little "phone" tool. You certainly can't beat the price. I really haven't had much trouble with it - the better your internet service, the better phone service you will get. I had it hooked up to a laptop with a wireless connection, and although it worked with the laptop and wireless, the internet connection was not all that great, so my service with Magic Jack wasn't always that great. Still wasn't too bad considering the price! When I hooked it up to my regular internet service and desktop computer, had MUCH less problems and much better service. I had to contact customer service because I had purchased their five year plan and the actual Magic Jack unit broke. I needed a replacement because my time was paid for for the next FIVE years! The online chat people were HORRIBLE -- couldn't understand why they weren't READING my chats. Then I found out they were from another country and really couldn't read English!! I finally got someone in the billing department to speak with me because it was actually a billing matter and they straightened out everything right away and sent me a new Magic Jack unit. All in all, I am very happy with it. I mean $59 for FIVE YEARS??? That's only ONE DOLLAR a month! How can anyone complain about it???