3.0
16 reviews
Other Insurance Companies:
  • Average: 3.4
  • High: 5.0
Type:
Car Insurance Companies, Home Insurance Companies
MAPFRE Insurance

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MAPFRE Insurance
 
3.0

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (4)

  • 4 Stars

     

    (5)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (6)

56%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
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    • Affiliation:
    • I received a sample (4)

Most Liked Positive Review

 

Commerce Insured our Autos efficiently and professionally.

The Commerce Insurance Company operates out of Massachusetts and New Hampshire. They offer insurance for home and commercial property and personal and commercial cars. We had Commerce Insurance for our cars for 10 years...Read complete review

The Commerce Insurance Company operates out of Massachusetts and New Hampshire. They offer insurance for home and commercial property and personal and commercial cars. We had Commerce Insurance for our cars for 10 years and were very happy with this insurance company. We worked with an insurance agent who provided fantastic service. He helped our daughter once and when we made a couple of claims they were covered with no problem. They were processed efficiently.

Massachusetts had fixed insurance rates. When it changed and became competitive we decided to switch to a less expensive insurer who insures our automobiles, recreational vehicle and home. (Liberty Mutual)

When we left Commerce the agent was very polite. He understood that we were leaving for financial reasons and that at this point Liberty Mutual offers us very good coverage and offers us coverage that we need and that Commerce couldn't offer.

Commerce was great though and I highly recommend them if they fit your needs.

VS

Most Liked Negative Review

 

Commerce Home Insurance is terrible to deal with.

There was a fire in my home a couple of years ago, and Commerce home insurance was awful to deal with.  The claims adjuster was rude and they took so long to...Read complete review

There was a fire in my home a couple of years ago, and Commerce home insurance was awful to deal with.  The claims adjuster was rude and they took so long to give us any money for our losses that we had to write to our state representative to get any help.  The mayor also got involved, that's how bad it was.  It took us well over a year before we had completely moved back into our home and was settled because of their incompetence.  If at all possible, I highly suggest finding someone else.

Reviewed by 16 customers

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(2 of 2 customers found this review helpful)

 
1.0

Disgusting

By 

from massachusetts

Comments about MAPFRE Insurance:

Had a horrible conversation with Paula from claims. She was explaining the policy/law to me, which is understandably not her fault, but whenever I tried to express a concern or even ask a question, she went into broken record mode, continued to cut me off and ultimately did not help one bit. Naturally, I became upset but she still continued to cut me off until I had to hang up. If these are the types of people who are at the forefront of Commerce insurance/Mapfre, I would not recommend trusting this company.

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

worst company I ever dealt with!

By 

from MA

Comments about MAPFRE Insurance:

Had horrible experience with MAPFRE, planning to take both business and personal policies out as well as making sure that no-one will stay with them in our family.
We had vandalism to our car, it took their unprofessional and rude agent Bryan White 3 month for investigation in order to decline it. We ended up hiring an attorney, planning to take them to court and final complaints with insurance commissioner.
My husband owns few businesses and it is scary to think that this company had our business for so long and we were under assumption that we were protected for the money that we are paying, when this company is being represented by such unprofessional scammers! They will go out of their way to find any excuse just to not pay for the claim!

  • Affiliation:
  • I received a sample
 
5.0

Commerce sets the standards in service

By 

from Methuen, MA

Comments about MAPFRE Insurance:

After our house fire in September 2014, our lives changed, confused harassing bendito pay bills, seems no one cared about our personal issues.
Only one company stood out from the rest. Not cable, phone, mortgage, utilities, auto loan, it was our auto insurance.
They displayed true concern for our hardships and fears, they went above and beyond the standards of today's customer service practices. Commerce helped us with our claims, questions, concerns, they were there every step of he way, not once did the company ever display frustration, we were not a number to them, we were treated as family.
They should have theme of 'Care, Is Commerce'.

They answer your phone calls, emails, questions, help with confusion to put your mind at ease. They set the standards in customer relations and outstanding business practices.

I am forever grateful to all the staff for there compassion and understanding during my family's hardes times.
No other company has ever treated us as people and not a number or a dollar sign.

Thank you everyone in the commerce family, you truly define and lead the way in standards.

Keep up the great work!

Warmest Regards,
Denny Curtis

  • Affiliation:
  • I received a sample
 
5.0

They are the leaders in 'Customer Service'

By 

from Methuen, MA

Comments about MAPFRE Insurance:

We had a home fire back in September 2014, creating stress and uncertainty for my family. Of course, with such stresses, comes financial burden and non stop harassing calls from vendors and others alike. From cable, phone, mortgage, utilities and more..they don't care about you and or your family's tragic issues, bottom line is the $$.

All but one company was understanding, compassionate, and the willingness to go above and beyond for there customers. This company is 'Commerce-Mapfre' insurance.
To my amazement, they answer phones when you call, they respond in a swiftly to emails and or phone calls, they don't treat me as number, I know several professional staff members by name, and yet! They never get bothered from constant questions or concerns, they helped me to resolve insurance related issues during our hard times after the fire, they were compassionate to our needs, above all!! They displayed true kindness for my family. What company, takes the time to do this! What company listens, goes out of there way to work with you!
I would like to nominate them as the best consumer service company in the state of MA. There theme should be
'Care is Commerce'. Putting consumers first!

I was just amazed at there efficiency. They set the standards in relations, while still conducting themselves professionally. Truly, unheard of theae days, very refreshing to know, humanity does exist.
We need more businesses like commerce.
I would pay double for there services, just to keep them as my insurance company. Cheaper rates do not mean, better!

Thank you Commerce. From my family to yours!

Warmest Regards,
Denny Curtis

  • Affiliation:
  • I received a sample

(2 of 2 customers found this review helpful)

 
1.0

Horrible Company That Doesn't Pay Claims

By 

from USA

Comments about MAPFRE Insurance:

Bought a home built in 1980 or so.
The first rain season literally washed the soil on the backyard hill away and took the 20' round pool with it. Called to inquire if they wod cover liner replacement materials and labor if we put in a retaining wall and reinstalled the frame. Denied!
Within 2 years of living in the home the garage floor crack (that the previous owner apparently caulked and painted over) separated and the garage itself settled so badly we had to cut down and reinstall both garage doors to even keep it functional !
We tried putting in a claim - denied - must be "normal settling".
Within a year the driveway started washing out and garage sinking. Tried to put in a claim - denied again - "must be earth movement".
I had never filed a claim in the 25 years of owning my first home - now I have been denied 3 times at the second home.
Needless to say - I switched companies as soon as I was able - Commerce MA is a rip off and I can not believe BBB gives them an A+ rating when so many people can confirm that they never pay for any claim - just take your premiums then find any reason to deny you!!

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(0 of 1 customers found this review helpful)

 
4.0

Reputable company

By 

from MA

Comments about MAPFRE Insurance:

My car is insured through Commerce Insurance out of Massachusetts . I do have my homeowners through another company - I suppose I could combine my coverage under one insurance company and save 10% but it seems like a hassle to start over .

Comemrce Insurance has proved to provide decent coverage and good customer service . I had never had an accident in almost 40 years of driving until a guy with a truck rolls into me at a yield sign in 5:00 o'clock traffic. There was very little damage to either vehicle and he did not want me to report it . I was hesitant because I thought he might claim whiplash or try to blame me so I called the police . At the site of the accident he admitted to the officer that it was all his fault , it was his son'struck and he was not used to it and he was rushing to pay a bill before the utility company closed .

The claim process went very smooth with Commerce . I brought my car to the adjuster 's office , the claim was around $900 and I was not charged a deductible . They were very helpful and assured me that I would not be surcharged as it was not my fault and I was not penalized in any way. Insurance in MA is tricky as they can raise your rates for some claims .

There are other companies out there but Commerce was very helpful and paid the claim within 24 hrs so I stuck with the tried and true .

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(6 of 6 customers found this review helpful)

 
1.0

Totally Unreliable

By 

from USA

Comments about MAPFRE Insurance:

Commerce Insurance should be ashamed of themselves claiming to pay promptly and fairly on their claims. That is fine as long as you do not have one, other wise they only cover if and what they want to. Leaving you having to come up with most of the money to replace your loses which in my case was more than five times what was alloted by Commerce. I have a handi capped son and unfortunately his room was the heating pipes
burst in. It took 2 months before I could even start the process of fixing this. {Autistic people do not handle changes or disruptions well at all} during which time I had to find the cheapest way to repair this as the insurance companies agent found that they could deduct for everything and devalued everything to the max. I am not satisfied in the least with this claim and I feel like I have been robbed by paying for homeowners insurance that doesn"t even pay its claims correctly.

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(10 of 10 customers found this review helpful)

 
1.0

WORST AUTO INSURANCE COMPANY

By 

from USA

Comments about MAPFRE Insurance:

Back out of paying for claims when it's their responsibility and shamelessly collect premium without any problems, they might be "cheap" but they are the WORST in auto claims! STAY AWAY unless you wanna pay out of pocket for claims!

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(10 of 11 customers found this review helpful)

 
2.0

Commerce Home Insurance is terrible to deal with.

By 

from Marlborough, MA

Comments about MAPFRE Insurance:

There was a fire in my home a couple of years ago, and Commerce home insurance was awful to deal with.  The claims adjuster was rude and they took so long to give us any money for our losses that we had to write to our state representative to get any help.  The mayor also got involved, that's how bad it was.  It took us well over a year before we had completely moved back into our home and was settled because of their incompetence.  If at all possible, I highly suggest finding someone else.

(6 of 6 customers found this review helpful)

 
5.0

Just switched

By 

from Auburn, MA

Comments about MAPFRE Insurance:

I just switched to Commerce and I am very pleased.  They offer so many discounts - AAA and multiple policy to name 2.  I switched because I found out I was paying way too much.  When I spoke with an agent for Commerce they ended up saving me over $300 a year!  This was with only my Auto policy.  I have since asked them to help me switch my homeonwers policy as well.  I was told this will be an additional 8 % discount for my Auto policy, and a 20 % discount for my homeowners policy.  My family is on such a strict budget that this was a blessing to us!

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