Love Sac Review

On September 7th I bought the SuperSac LoveSac online at the LoveSac website.  I didn't receive the sac until well into October, about 6 weeks later.  I guess when you place your order it states that it will take 2-4 weeks to ship, but I didn't see this.  I found that out from the costumer service rep that emailed me back after my inquiry about where the LoveSac is!  Anyway, 6 weeks is longer than 2-4.  Mind you I was charged when I placed the order, so I was getting nervous that I wouldn't receive a sac at all and be out several hundred bucks!

THEN, they ship the sac and it's cover separately.  So now, 7 and a half weeks later, I have a bare sac and no cover for it!  I have 2 dogs, and I really didn't want dog hair all over the sac without a washable cover on it.  

I emailed customer service again and was told the cover was on back order until the end of November and that I should have received an update letting me know.  I searched my email (I have gmail and archive all my messages, so I can search for any message ever sent to me) and guess what, no message stating a back order ever came up!!  And it was not clear at the time of purchase that this cover was back ordered.

LoveSac has very poor communication with online orders.  The site is fun, great looking and interesting, but they're service/communication is very poor.  For such an expensive product, you think they could do a little better than that.  I'm very disappointed!

So if you order a sac plus cover, expect your sac in 6 weeks, and cover only God knows when.  Oh, and expect your debit/credit card to be charged RIGHT AWAY.  Yes, they're good at taking the cash, poor at delivering they're product.

ABOUT THE SAC.  It's wonderful.  It's very comfortable and you can shape it to fit you and how you want to sit.  The only thing is it will off gas for a while after you buy it and has a strong smell from the foam they fill it with when you sit in it.  The smell has lessened in the time since it's arrival, but it's still there and is not faint.  Other than the smell and lack of cover for the sac, I love the sac itself.  I just wish I drove the hour to the actual store to buy a sac there myself.  I will not use their online service ever again!

I do recommend this product but with 2 suggestions.  1) You buy the product from the store and avoid the online order process.  2) You allow the sac to air out, preferably outside, for several days to weeks.

I may buy another sac at some point, but definitely will not use the online ordering.  It is worth the drive to the store.