Logitech - Harmony 550 Review

I bought one of these for my boyfriend and he loved it. He never had a problem. I decided to get one for my dad too. When programming the remote, we had problems with the DVD/VCR recorder. The remote only recognized it as a DVD recorder. It said we had no VCR. We worked with it for an hour or so, then decided to call customer service. Customer service was worthless. I was on the phone with them for just under two hours, when I was finally so frustrated, I told them to forget it. We tried every solution we they could come up with, but nothing worked. They even had my point my original remote at their remote, so it could learn. But that didn't even work properly. I contacted them several times via email as well, but they kept writing back that they are assuming the problem is resolved. I would also like to add that I am not stupid when it comes to electronics. There is a problem on their end, and unfortunately, they don't even know how to correct the problem.