Liddiard - Tooele, UT Review

2502 N 400 E • Tooele, UT 84074
(435) 882-0964 • www.liddiardhf.com

Overall 2.50 of 5 view all 4 reviews

Shawnrouggly
Tooele, UT

How much $$ do I have to spend to feel like a valued customer?

noticing the details, happy to get a bargain, cost-conscious, a homeowner, an online shopper, looking for durability, cost conscious, appreciate nice things

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Pros

Great selection of furniture, Beautiful showroom

Cons

Rather expensive, Bad customer service, Takes forever to get ordered items, Bad shopping experience

JAN

2008

We recently moved to Utah from Alaska and replaced all of our furniture...every last piece. It's a small town and we wanted to keep the money local so we opted to shop at the only furniture store in town, Liddiard. The showroom and building is fantastically beautiful and they obviously spared no expense. We spent upwards of $15,000 in a matter of an hour racing through the store picking out matching furniture for the whole house which included dining room, formal living room, three bedrooms, and my office. My husband is a haggler and loves to feel like he is getting a great deal...but Liddiard doesn't haggle and their idea of letting the customer feel like they got a great deal was to give us $60 off of a three piece end table set. We lived with it and were just excited to get all new stuff but when they made the delivery only half of the furniture was there...apparently they had forgotten to order several pieces. We then waited for six weeks to get the missing pieces and when they showed up, the large bench that went with the dining set was really dinged up...so we had to wait again. When we decided we wanted the matching loveseat to the couch we had purchased we called them first but were informed that it would take 12 weeks to come in. We immediately called John Parras in Salt Lake and they had it for us in three days. Now it has been about six months since we purchased all of this furniture and I am really disappointed in a lot of it...the finish on the wood furniture isn't holding up at all and the king size mattress we paid over $1000 for is really a piece of $#!%. I really expected more and I am left with the feeling that if I ever spend another dollar at Liddiard I should be committed.