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I have been using Liberty Mutual for the past 4 years. Their customer service is great and each representive is very friendly and knowledgeable. Liberty Mutuals quotes are the lowest I have seen in years. They are very understanding of the hard economic times and will work with you if you are falling behind in payments. Making a claim could not be easier and their road side assistance was inexpensive. I love being able to look at my information on line and know how my coverage works. Bill paying has never been easier. You can make an instant payment or even pay in advance. My wife also has an account and yes is thrilled with the service. Her premium has even gone down over the last year. There are so many ways one can keep in contact with an agent. Questions are answered quickly and throughly. I recomment anyone searching for auto insurance to stop by a liberty mutual agent and ask for a quote. Visit their website and see how easy it is to gain access to premium auto insurance.