Cribby's view is apples vs. oranges. If you are looking at how Liberty Mutual treats its own customers then this review is not on point. Cribby is not a customer of Liberty, but is a claimant against one of their insureds. I am not a current customer of Liberty and am evaluating a switch, and therefore am interested in the comments at this site, however, Cribby's review is not helpful from the perspective of a potential new customer seeking reviews on how Liberty treats its own customers on first party claims. Bigskyguy