reviewer
cribby
Dorothy, NJ

Worst company ever - should be banned from the state

1 star rating

your basic auto insurance user, safe driver with a good record
Pros

    Nothing!

Cons
    Non-communicative, non-functioning!

AUG
20
2007
Four weeks ago I had an accident with a tow truck that was insured by Liberty Mutual (commercial division).   It was 100% the driver's fault and there were witnesses.   He admitted to the liability and was issued a summons by the State Police.  Had it not been for the air bags I would have definitely suffered life-threatening injuries.  My own insurance company, High Point, has been wonderful about all the medical.  However, since I had an older model car, I no longer carried collision.  Liberty has refused to pay for my car rental now going into the 5th week.  They haven't sent an adjuster to declare my car totaled so that I can get another.  My wrecked car is due for registration renewal and I can't take the plates back until I have the statement saying it's been totaled.  My insurance company needs the statement to refund premiums I had paid.  My attorney has gotten nowhere with them.



I_thumb_down Liberty Mutual is not recommended by cribby

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I_comment_shdw24 Comments about cribby’s Review

 


CyndiA wrote on Sep 3, 2007 at 8:51PM

What a nightmare! I hope things did get sorted out. I'm glad I'm with USAA. They are great. But, I guess that won't help if someone hits me with insurance from another company.

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