LeatherUp.com Reviews

Initially ordered a motorcycle jacket in size 2XL, priced at 109.95...seemed like a good deal.  Uh huh. I ordered it on 13 Jan, it shipped on 14 Jan and arrived by ground maybe 6-7 days later, in fact I thought it was lost. When it finally arrived it was waaay tooo small (this is a 2XL!  I normally wear a 46-48 which should have made this an easy fit by their sizing standards) Not even close!  Couldn't even get my arms in it, neither could my 14 year old son.  So I filled oyut their paperwork and asked for a size 5XL (maybe THAT would fit) So, I put it back in the same box, the same way...

Leather Up is definitly a burocratic company that is out to get the little guy.  By using their conveluted online order form I alomost had my bank account overdrawn.  I entered my business shipping address because no one is home usualy to sign for packages, checked some strangely worded box that made me think I would be directed somewhere else to enter my billing address, and hit purchas.  Well it said my billing address was wrong, I filled in the correct info and sent it again.  They put a hold on my banking account of the same price I payed for the jacket I wanted.  This threw me almost...

Very Disappointed.  I set the order up to ship to my father and applied my 15% discount code.  A few days after the order was placed, I left for vacation for a week.  When I got back I found that I had received an email asking for confirmation of the shipping address, and that credit card companies do not want to ship to other than the billing address on file with the credit card company.  So, I replied to the email, confirming that the shipping address I used (in another state) was the correct address.  After a few more days with no reply, sent another email.  A few more days later I called...

Men's Executioner Armored Black Racer Jacket 

 Just wanted to warn everyone about this company, bought a jacket there for a road trip forcasted to be in the mid 30's. The day I got the jacket in the mail and opened it I immediately noticed the left sleeve cuff was unstitched, no big deal as I can fix that I thought. So I put the jacket on and unzip the left sleeve vent, bam! the zipper breaks. Crap, now what? My road trip was five days away and I had to have a jacket so not enough time to return it. Well I'll just get it fixed and Leatherup says they'll reimburse me. So cool we're good, go on...

 This is the worse company i have ever dealt with over the internet. There is no customer service so to say it is bad is an understatement. Leatherup.com tagged my order as shipped the same day i placed the order but never shipped it. This way i could not cancel the order if i wanted to. They didnt ship my item untill the day i was supposed to recieve it, a week later. There were no e-mail responses explaining what had happened.  I contacted the BBB and i know they probably wont do anything but hopefully they will investigate and shut this company down. Looking at the other reviews on this site...

I almost didn't order from this company based on the reviews here. I'm glad I didn't listen. My first order was a pair of gloves and goggles. Great products and the shipping was as fast as anywhere I have shopped online. Next I thought I'd take the leap and order a jacket, risky proposition since the sizing reviews vary wildly even on their website. I reviewed the sizing chart and and went with the reccomendations of one size up. Boom- not even CLOSE!! I thought- okay, here's where we test the customer service aspect. Followed the directions (I have an irritating habit of doing that) and sent it...

By far the worst service I have ever come across online. I placed an order for a jacket that was $89 and also purchased some gloves. Right after verifying my order I realized I chose the wrong jacket. They were already closed so I thought I would email them saying I wanted to switch the jacket for one of the same value to make things quick and easy. Well, that didnt work. They later sent me an email saying "click this link to cancel" so I did.....Complete BS, there was no way to cancel at the link.. The next morning, RIGHT WHEN THEY OPENED, I mean, the guy sounded out of breath from running through...

I placed an order in february for someones birthday.I purchased 3 items- one of which was immediately placed on back order. After waiting awhile for the purchase it was the wrong size. I then sent the two items back asking for a refund on one (because they didnt carry the boots in the size I needed) and a size exchange on the second item which then was also placed on back order. The item needing to be refunded took two months to recieve the refund for because "it was misplaced." The item I had returned took four months from the order date to restock and be shipped...to the wrong address. I talked...

I ordered a scorpion helmet from this company. They went as far as to send me an email stating that the order had been shipped and was on the way. It turns out, after a call to them, that the item was NEVER in stock, and NEVER was shipped. The way they work is they list items as available and in-stock, when they are actually not available because they are just forwarding the order to other companies, who may or may not have the item. And they do not tell you at the time you order whether you will actually get the item. In addition, when I mentioned this bad practice to the "customer service rep"...