I started out with Le Creuset. These made me very happy and proud since I saved up and looked forward to them. Great at first, enamel wears and not nearly as nice! Everything sticks! I would love to replace enamel! Kind of gave up and switched to old cast iron. Saw Staub on sale, so I talked myself into trying again. Very happy, easy to clean and no issues with enamel wearing off! Thank you Staub!!

DaleA18

Coeur d'Alene, ID

I understood these to have lifetime guarantee. I have many creuset pots that have been purchasing over the years. Never again. I have two that began to chip away at the enamel after approximately 5-7 years. I was told by the store at time of purchase it had lifetime warranty and would be replaced with new one if it wasnt caused by consumer negligence, which is was not. So now i receive notice that they will NOT assume responsibility in that it is not a defect that was noticed on its first use!!! This is outrageous! I am furious; they wrote the same exact thing on each of the two pots that I sent to them. I will make complaints on every site and never purchase another creuset pot ever ( in fact i just did purchase a large casserole and unfortunately it not returnable but that is the last i will purchase. So BEWARE of their false advertising promises for lufetime warranty because it simply is a huge LIE.

Nimo33

Mexico city

I have had many pieces of Le Creuset over the years - love the vibrant colors but am finally switching brands. In my experience, it starts off pretty hardy but it does not wear well over time. Specifically: The interior enamel discolors easily from normal use and cleaning. I had the exterior enamel on one pan chip a bit on the rim - not sure how - but I have never dropped it. The cookware is heavy. And heaven forbid you burn anything in one of these pans...Mercifully, I don't often cook via smoke alarm but last night I was steaming an artichoke and burned my saucepan. As a result, two pieces of the coating chipped out. Pan is ruined. While no cookware could withstand folks burning things right and left, Le Creuset really falls apart when this happens and sooner or later, most cooks burn something. Even old fashioned Corningware does far better in this situation. Especially for the price we pay for this cookware, it should hold up better.

NoMoreMatch

Sequim, WA

Lifetime guarantee is just a come-on. I have tried customer service and after being on hold 5 min an automatic message comes on to leave name and phone # and they'll call back. They do not (tried 3X). Email message also has not been answered. i.e.NO customer service.

EstherM17

Juneau, ALaska

We have approximately 8 Le Creuset pieces, buy them often for friends and family as gifts, and recommend them. Well, that is until the cast iron handle broke off a small pan, and the worthless warranty was - not our fault. If you want a replacement pay us. I guess Le Creuset just lost loyal customers! It is a real shame because we like the cookware. But it is deceptive advertising to make warranty claims and not honor them.

NesRes

San Diego CA

Cookware worked fine until it started Chios inside. Still in warranty, called and left the message, waited a few days and finally get a return number. Sent it and reported the delivery. Now, two months past, no response at all. They will never pick up your call, never return your email. Not worth of your time. Very disappointed.

Dwangwdsr

Troy mi

Never buy ANY products from Le Creuset and in particular this grill!!! I Used it only 3 times, regular use on electric stove, medium temperature, no scratch, and agyer only 3 uses the coating inside the grill chipped. I have contacted their customer service and they have the worst customer service EVER! They want you to ship the product at your own cost (and this grill is heavy!) to their return department and maybe, if someone is in the mood to replace it, they will otherwise they won't even return it to you and "offer" you to buy a new one at a discounted price! This is unacceptable and the worst warranty service I ever heard of! Don't buy this grill, you are better off with the Ikea grill for 30$!

Siltric

Miami

Warranty sucks........they advertise that the stockpots are resistant to wear and damage..I used it 5 times before the enamel began to flake off... they would not answer my calls or emails.... forget about the Warranty... buy stainless steel instead of LeCreuset cookware..

amerele

canada

We have had a full set of Le Creuset cookware for 15+ years and have only once before had to make a claim against their lifetime warranty for an issue with the enamel finish. In that era of their cookware, the lids to the saucepans were actually little skillets, very useful beyond just being a cover. This time, when we sent back in a small saucepan that began to rust, they told me that they couldn't replace the pan without the lid. The lid is useful and does not have any issues but, of course, this is now their "policy". Way to make the customer happy and impose some absurd "policy" that subtracts even more value from ownership of your product. Bad enough that I have to return something that's supposed to last a lifetime, now there's an additional inconvenience.

wothomas

Atlanta, GA

We like the general product line but were disappointed with a set of sauce pans with an interior non stick finish that broke down over several years. Despite their claims of a lifetime warranty they are unwilling to replace what is clearly defective finish.

kevinperry

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