I had a layaway at k-mart and when I went to pick it up, after paying it off, I waited for it for, for over an hour, and never got it. They could not find it, so I had to leave the store empty handed and return the next day to pick it up. It was a costly ordeal. I lost time and gas and nearly my patience. It was not a good experience to say the least. I think that the layaway was a good idea, but a better organized system is defineately in order!