LandsEnd.com Review

I bought an electric blanket through Land's End because they touted it as being more comfortable than any other blanket out there, because the wires are smaller. What they failed to mention is that it took a very long time for this blanket to ever get up to temperature. I was willing to live with that (though not happily), but then one of the two controls failed. My husband offered to switch controls, since he doesn't often even turn the blanket on, but then two weeks later, in the midst of the worst cold Chicago has seen in my memory (-24!), the other control failed, leaving me with a worthless blanket. Then the control seemed to work again but the blanket wouldn't heat at all. I had to go out and buy a blanket, since I really couldn't wait even a few days to get a new one in the midst of the Arctic chill.

I called Land's End to find out how to return the blanket for credit, and they said that they don't handle electric blankets, that I would have to deal with the manufacturer. I asked about their "Satisfaction Guaranteed" policy and was told, basically, tough luck. In addition, the manufacturer only has customer service hours Monday to Friday during work hours. Like many people, I can't make or receive personal phone calls while at work, and I sure am not going to risk losing my job to call these blanket people. (The company is just looking for reasons to fire people!) I left them a message asking to be called outside of work hours, but so far no response.

If I had known that the electric blanket was something Lands End wouldn't stand behind, I would never have ordered it from them. What other items are exceptions to their supposed guarantee? It's just wrong that they are allowed to advertise this way if they don't do what they say they will - stand behind the product.