Bought 2 reclining sofas and a matching chair. After 3 years I got so fed up with one sofa I took it to the dump. (Was a whole lot cheaper than dealing with warranty) Metal parts broke, then wood parts, all three are junk but was able to cobble parts from one sofa to make others work for now. Would have cost more to get it fixed under the "AMAZINGLY" useless warranty than the sofa was worth. Pay for someone to come look at it, then pay shipping for it to be repaired to and from Lazy Boy. Will never ever purchase another La-Z-Boy product. The quality has really gone down while the prices have gone way up. My next sofa will come from Menards where I know I won't get raped with outrageous prices and won't be disappointed when it doesn't last longer than 5 years. When you pay 1099 for a sofa you expect it to last a while, and when you buy a La-Z-Boy for that amount of money you really expect it to last for a long time.
New London, WI