Allow me to give you some feedback perspective. I was diagnosed with a terminal illness. In trying to make life as easy and comfortable I decided to replace my existing lazy boy couch, chair and ottoman with the most expensive single purchase I've ever made. So I picked out and customized the perfect duo reclining sectional. Great. I waited the weeks in anticipation of my vision of perfection. It arrives and the delivery guys are very nice but proceed to bang up and gouge my door trim trying to get it in. Had they simply taken off the legs(which the eventually did) it would have been very easy. I even offered to have them bring it in through the back patio door which is wider but they didn't want to carry it that far. It gets in and looks great. I overlook the damage and move on to enjoy my costly purchase. Things were great for two and a half weeks and the third time I lifted the foot rest it breaks and won't move. So I call and get an appointment for two long weeks later. I have to wait almost as long as I've owned the sectional just to get a repair man. I wait and he shows up and is very nice and professional. But why in the world would you show up to fix a couch that you know the model and know the problem but bring nothing to fix it. Even I know it can only be a few things that could have gone wrong. Now I'm waiting on parts to come to my house and then I have to call again to set up an appointment that I will have to wait another wait time to get someone back to my house. If you order the parts and you know where they are coming from why am I the one to track and follow up? Why isn't the part coming to you and you know it's there first and you know to call me and set up time immediately? So now many times I'm dealing with something that is not my fault but continues to be my problem. I can't understand why the two parts he ordered were not in his car. You had two weeks to prepare.