LG Washer - WM1814CW Review

I have owned this model WM for about 1 1/2 years. Prior to that I owned a Kenmore WM which lasted over 22 years. In the last two weeks I have had the same error message appear on the screen (OE). after following the instructions in the manual, the same message keeps coming up. each time I have to manually drain the water in the machine. I called the 800 number only to be informed that there is nothing else that can be done except call a repairman to come and look at the machine, at my cost. I asked to speak to a tecnician, someone who could talk me through a solution and was informed that technicians only talk to approved repair people. It's bad enough that the WM won't work but I am left with no choice but to call a repair person and incurr that expense. At least when I owned the Kenmore, I was able to speak to a technician, which if I chose to, I could repair myself. This is my first purchase of an LG product and frankly LIFE IS NOT SO GOOD with LG.