reviewer
katiedee
Arlington, TX

Don't buy this product!!!!!

1 star rating

Pros

    Handles large loads

Cons
    Bad design - leaks

MAY
8
2009

LG TROMM Washer - Front Load  — 

We have owned an LG Front Loader Washer, WM2277HW, product for a few years now and have had problems with it that has been common to many owners of this washer.  When it started leaking from the bottom I was told many things by the manufacturer - I used the wrong detergent, overfilled the cup, blah, blah, blah.  First of all, I only use HE detergent and second of all there is a plastic indicator in the cup showing you the fill line.  Loooooooong story short, after having flooded floors for months and stinky clothes - oh, I guess I left out the worst part - the clothes came out smelling like a sewer - another problem common to other owners.  Apparently there is a significant amount of water still left in the drum after the cycle has completed and if you don't empty it using the drain hose, during the summer months especially, the water turns foul and is cycled over your next load.  And NO, draining the water is not a daily job you are supposed to do.  It is designed to use in case the water doesn't drain out the regular way, which is exactly what happened recently when our pump went out.  So, back to the other problems.  On our second round of technicians, I was the one who finally found the cause of the water leaking on the floor.  The hose that runs from the pump to the drain in your wall was badly designed inside the machine.  Every time the machine was in use and would start to vibrate, even a little, the hose would vibrate against the drum and eventually wore a hole in the hose.  So, everytime it would try to pump water out some of the water would leak through that hole and all over the floor.  The two technicians didn't see it.  I found it when they removed the hose, gave it to me, and still had their heads stuck inside the machine.  They "fixed" the problem by replacing the hose and TAPING it to the wall of the machine so it wouldn't rattle loose and rub against the drum during use.  But wait, there's more!  When our pump went out recently my husband and I decided we would fix it ourselves and guess what?  When we opened up the machine the hose was dangling loose once again!!  Great tape job they did.  So the point to all this is that the manufacturer badly designed the machine and that's why so many people have had the problem of water running all over the floor.  As far as the stinking clothes, the pump does not pump out all the water and always leave about four cups of water left in the machine.  Another bad design.  But since I'm not made of money myself, I have to keep this machine for awhile, so the only solution is that when I'm sure I'm done washing clothes for the day I drain the water out via that handly little black hose on the front of the machine - and I leave the door open to air dry the inside - another thing the manufacturer suggested doing.  We have a tiny laundry room that leads to our garage.  So every time I pass by there I have to shut the door to the washer and remember to open it back up when I pass back by.  Oh, here's a bit of trivia for you LG owners.  While LG may stand for "Life's Good....." do you know what it previously stood for?  "Lucky-Goldstar"  Goldstar!  Yup, that's right.  Remember Goldstar appliances?  You know, the bottom-of-the-line appliances that we all bought because they were cheap.  Well, good old LG is Goldstar.  Puts things in perspective, doesn't it?

Last edited on Nov 20, 2009



I_thumb_down LG TROMM Washer - Front Load is not recommended by katiedee

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