reviewer
k2raus
Santa Fe, NM
Don't buy LG!!!!
1 star rating

Practical

NOV
18
2008

LG Refrigerator - French Door Refrigerator - LFC25770ST  — 

My new condominium came with a shiny LG French Door Refrigerator, Model LFD22860 - very much the same as the above model. Although it runs well I had the following problems:

The tracks to the freezer door broke.

The brackets for the refrigerator and freezer handles cracked and broke twice.

The top of the refrigerator door cracked in seven places.

The face plate to the water dispenser cracked.

After several service calls and twenty hours of my time waiting for Dalton Service in Albuqueque, nothing was resolved.  After I got in touch with an LG customer "resolution specialist", and eighteen months time, they sent a new refrigerator. Of course it was the same model and now four months later the top of the freezer door has two cracks.  I will never buy any LG product.  By the way, I was informed that my "new refrigerator" did not come with a warranty because it was a replacement.  So, I can just hope that it will continue to operate or I will have to buy a new refrigerator.  I am not going to start this whole process all over again, over the same model, with the same poor service representative. And incidentally, nothing was simple.  The plastic top to the freezer door cannot be replaced - the whole door has to be replaced - now at my expense.  The plastic brackets to the door handles could not be replaced - the whole handle had to be replaced at $100 a pop. All this from a less than two years.  Incidentally, I am single so it is not as though the refrigerator gets heavy use. The only positive thing about the appliance package with my condo is that the rest of the appliances are Bosch!



I_thumb_down LG Refrigerator - French Door Refrigerator - LFC25770ST is not recommended by k2raus

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I_comment_shdw24 Comments about k2raus’s Review

 


k2raus wrote on Dec 15, 2008 at 5:03PM

After my experience with my LG refrigerator and their poor service, I will never review or recommend any of their products.