I bought this washing machine with high expectations as I'd first used a front loader while in England (Zanussi) and old dirty gray socks came out like new. Well, I expected far too much from this machine. Whites are dingy, forget about clean white socks. Even lightly soiled items don't look clean and even simple stains are still there after a wash. The problem I feel is with the ultra low water level used in washing. Yes, I use HE detergent and it makes no difference. There isn't enough water to splash up on the window of the door and bits of pet hair, fuzz, etc are never fully rinsed out. I have to use a paper towel to wipe the inside of the window. Yes, the machine is a water miser and it will probably save you money with water bills. Yes, it has lots of settings that you can use for different loads but in the end, clothes don't come as clean as they should. I'm not talking about heavily soiled clothing, just average everyday spots and stains. I've had this machine for 3 years now and am considering biting the bullet and purchasing a new one. Definitely NOT an LG and probably not a front loader. I did call their service department to tell them about the problem but they assured me the machine was working just fine. Hopeless.