I've used this phone for 2 years and I really did love it. I loved that it has a QWERTY keyboard, which makes typing on a mobile device easier. It had great features and worked very well until technology surpassed it. Apps and updates became much larger in file and it just couldn't handle it any more and forced me to upgrade. It's handled bumps, drops, and such very well. I've never even had a screen protector on it and it was fine. I was very impressed with it and it would've lasted me a lot longer if technology hadn't made files so big that it couldn't handle it even with a memory card.