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Problems are everywhere with this gym. First, it has taken them months to get some of the promised amenities (cardio machines, etc), much of the equipment looks like it has been used in other gyms and the restrooms/showers are simply not clean-looking.
I would say staff is nice; however they lied through their teeth about the cancellation process. They claimed it would be $50 if you wanted to cancel but, after being told by the gym they can't handle cancellation, I called the provided 800 number paid the now inflated cancellation fees only to told a month later that the people I spoke to at the 800 number could not handle cancellations and that I would need to handle it at the gym. I continue to be billed
So, at this point, I would not recommend this gym to an enemy. It deserves zero stars!