Don't waste your money
a techie, somewhat tech savvy, computer literate, cost-conscious, Open-minded, I believe in honesty, budget conscious, a comparison shopper
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| Cons |
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DEC
2
2008
Kodak EasyShare M863 Digital Camera —
My daughter wanted to purchase a digital camera. We were at Sears, so we looked at the different cameras they had to offer. It was important to my daughter that the zoom function worked on extreme close ups and that she could take movies with the camera.She chose the Kodak EasyShare M863 fairly quickly. I chose a different camera. We spent quite a bit of time comparing the two and it was obvious to me that the camera I chose was of better quality. The salesman came by though and talked my daughter into the Kodak camera. Sale completed.
Right away, there were problems with the camera but we didn't realize that this was due to a malfunction. The camera's lens would freeze. Charging the phone for two days appeared to take care of the problem. I thought it was strange that a camera would perform this way and that the camera would take two days to charge, but like I said, it's my daughter's camera and I didn't use it.
I did notice that the camera makes more noise than lunch time at an elementary school and that the camera doesn't always take the best of pictures. Too many pictures are blurred or fuzzy, no matter what settings you use. Too many times the flash would get stuck and start flashing repeatedly, even when a picture wasn't being taken.
Finally, the thing just froze solid and charging it wouldn't make the lens go back into the camera. I opted to chat online with a Kodak representative and was immediately told to call their 800 number. I called their 800 number and spoke to a representative. I advised him that I was aware of other people who had the same problem we were facing and that according to them, Kodak wasn't very willing to fix it. He advised me that Kodak's warranty stated they would only repair or replace the camera, not refund the purchase price. I advised him that in the very next paragraph in my Kodak camera booklet, it stated that should Kodak be unable to repair or replace the camera, they would refund the purchase price.
He put me on hold to check this out and then came back on the line and told me that since Kodak hadn't attempted to repair the camera yet, they couldn't refund the purchase price. Fair enough, but I told him I was concerned that Kodak would keep sending back the camera and that it would keep malfunctioning and that we would be on this merry go round until the warranty ran out, at which time I would be stuck with a broken camera.
He assured me this wouldn't happen and advised me he was sending me the mailing address of the nearest replacement facility to my email so that I could ship the camera there.
I will update my review once I've heard back from Kodak, but in short, do not buy this camera.
Kodak EasyShare M863 Digital Camera is not recommended by rae1
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