Kodak Easy Share Gallery Review

Do not use Kodak Gallery!  Here's why:

Kodak was a name I trusted.  It is a name I grew up with, not only because it is a longstanding brand, but also because I grew up in Rochester, NY, the home of Kodak. Years ago, when I decided to choose an online site to store my pictures, Kodak seemed like the safest option.  

I was surprised to receive an email that they were deleting photos unless you purchased a certain amount.  I made sure to make a purchase by the deadline, using gift certificate credit.  I thought I was all set.  

However, I recently checked my account and realized all of my pictures were gone!  I was confused, as I clearly remember having made the purchase.  When I called customer service, they said my pictures were deleted from their server, and there was nothing they could do for me.  I was reminded of the terms and conditions and was then told that a gift certificate purchase did not count towards the minimum purchase requirement.  While this may have been stated in the fine print of the email I received notifying me of their new policy, I clearly missed it.

I am incredibly upset that years of photo albums have vanished!  I am appalled by customer service of a company whom I thought I could trust.  I never received an email saying that I did not comply with the terms and that my photos were going to be deleted.  I am in shock that a company could be so clueless about customer service!  

I know I am not the only one who has encountered this outcome with Kodak.  While there does not seem to be any solution to my problem, I at least want to pass on this advice: DO NOT USE KODAK GALLERY!  Find another site or risk losing your photos.