Kodak Easy Share Gallery Review

What a HORRIBLE experience.  I will never ever use Kodak Photo Gallery again.  Our Christmas photo card order was 2 weeks late, so we called to find out what happened and they claimed it was lost in the mail.  Terribly rude and unhelpful customer service representatives finally agreed to "re-ship" the order (something tells me the order never made it out of the lab) and expedite the shipping for 1-day delivery.  Well, then I come to find out that it would still take 3 days to "process" the order so there would be no way possible that we would receive our order the next day like we had requested.  When I asked to cancel my order and be refunded, they told me that the credit to my credit card would not be processed for up to 3 weeks.  The customer service department was TERRIBLE.  Rude representatives interrupted me constantly, staunchly defended themselves, and refused to allow me to speak to a supervisor or manager.  What happened to real customer service?  Forget it, I am going to order my Christmas photos cards from Costco Photo Center from now on.  My mother-in-law ordered her beautiful cards from Costco, paid less than my order from Kodak Photo Gallery, and had them in her hands 1 day later.

Boo Kodak Photo Gallery.  I will never recommend anyone to use their services.  What a disappointment.