Kodak Easy Share Gallery Review

Absolutely the worst customer service experience of my life.  Having used this site and its services for dozens of orders since its inception as ofoto, Kodak has ruined the products, prints, and customer service.

I ordered two photo books (which I've been making on the site for years) in December and both arrived with serious flaws - photos missing or off center so only part of the photo showed, and one book was sliced through the leather cover.

After the first photo book arrived damaged, customer service assured me that it was a fluke and that I should order another book and return the first one.  So, I ordered another after carefully checking all the pages and photos online.

Well, the second book arrived and had more flaws than the first (though the cover wasn't slashed through).  I called customer service and the nice woman on the phone did some fact-checking and found that Kodak Gallery knew about an online software glitch that had been going on for weeks.  The site posted no warning and was soliciting more photo book orders by sending out coupons every few days.

So, Kodak Gallery knowingly sold flawed product for weeks.  Now, I still haven't seen refunds after nearly two months of dealing with this ridiculousness.  AND, Kodak Gallery won't refund my shipping charges.  I just spoke with a SUPERVISOR and he told me that no money is refunded for shipping even if an item is damaged or (as in this case) was knowingly sent even though it was defective.  The supervisor repeatedly told that even though the whole problem with both orders was Kodak Gallery's fault (yes, they've all admitted that), that they will never give me back my shipping costs because the items arrived on time.  He even said that was the case if the box arrived empty.  He did offer me a $5.00 shipping credit on future orders (my shipping for the two orders was more than $30.00).

Ridiculous.  After turning literally every friend and family member on to Kodak Gallery and spending $1,000's there myself, I will never, ever shop on that site again.

In addition, they switched the printers that they outsource to and the quality (pixilated skies, poor quality paper, etc.) has gone way downhill.

What a shame.