KitchenAid KSB560 5 Speed Blender Review

My husband boughht me a Blender for my birthday one year. I loved to use it in the beginning and used all the time. Then months went by without use. We were blending dog food for my puppies. Not too hard. Anyways the spinner on the base that operates the blades broke. The black rubber around it came off. Now we can not use it. I emailed the company customer service and they replied by giving me a phone # to call. Not very good customer service. I think they should have sent me a new piece for the blender. It was not over 1 year old and we never abused it or put anything too hard in it. Puppy dog food and water should not have made the product break. I looked online and found many people had the same problem. There is a replacement part you can buy for like 6.00, but I think customer service should had suggested that. I really like Kitchen Aid products, I just do not like that they did not stand behind the products