4.6
690 reviews
Other Clothings:
  • Average: 4.6
  • High: 5.0
KidKraft

Read 690 Reviews

REVIEW SNAPSHOT®

by PowerReviews
KidKraft
 
4.6

(based on 690 reviews)

Ratings Distribution

  • 5 Stars

     

    (535)

  • 4 Stars

     

    (92)

  • 3 Stars

     

    (33)

  • 2 Stars

     

    (10)

  • 1 Stars

     

    (20)

Most Liked Positive Review

 

I made two purchases and it was incredibly SO EASY!

I made two purchases and it was incredibly SO EASY!! I felt like I had the BEST CUSTOMER SERVICE without actually connecting with the company personally but it felt like I did. I...Read complete review

I made two purchases and it was incredibly SO EASY!! I felt like I had the BEST CUSTOMER SERVICE without actually connecting with the company personally but it felt like I did. I have never had this experience. Usually I get super frustrated and give up. Thank you for being such an awesome company that works hard to serve their customers ONLINE. I have a huge network of mom friends and will refer them to you always! Thank you again!!
-Rapid City, SD

VS

Most Liked Negative Review

 

1st issue I tried to sign in and forgot my password hit f...

1st issue I tried to sign in and forgot my password hit forgot password and never got an email from you to reset password and tried twice!
2nd issue I called customer service...Read complete review

1st issue I tried to sign in and forgot my password hit forgot password and never got an email from you to reset password and tried twice!
2nd issue I called customer service and they transferred me to wrong person she in turn tried to transferred me to correct person but got someone's voice mail. I left a message. Call back customer service and got a man who was very matter of fact at answering my questions to the point of being rude and didn't even offer to help me place my order. I asked if I could get my order by a certain date and he told me the only way to know was to place the order and track it.
So I hung up and reluctantly place my order online as a guest and did so bc I can't find the items anywhere else. So I have no way of knowing if I'll even get my holiday items by the time I'll need them. This is what I call non sales or anticustomer service the department!!!

Reviewed by 690 customers

Displaying reviews 1-10

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5.0

Easy Peasy.

By 

from US

Comments about KidKraft:

Easy Peasy.....
Excellent Every Time.....

 
4.0

Love the product, but shipping to way toooooo expensive.

By 

from US

Comments about KidKraft:

Love the product, but shipping to way toooooo expensive. I would more than likely not shop here again due to the shipping cost.

 
5.0

did not tell me when delivery would be expected.

By 

from US

Comments about KidKraft:

did not tell me when delivery would be expected. I would like to know

 
5.0

I didn't know where to apply the new customer discount an...

By 

from US

Comments about KidKraft:

I didn't know where to apply the new customer discount and "chatted" and received a quick, very helpful response to make the purchase EASY!

 
5.0

I found what I was looking for and the website was very e...

By 

from US

Comments about KidKraft:

I found what I was looking for and the website was very easy to navigate.

 
5.0

Website was well laid out and easy to navigate.

By 

from US

Comments about KidKraft:

Website was well laid out and easy to navigate. I appreciated being able to see all of the items for my category at once.

 
5.0

very easy

By 

from US

Comments about KidKraft:

very easy

 
5.0

Very easy to navigate through the site and i found exactl...

By 

from US

Comments about KidKraft:

Very easy to navigate through the site and i found exactly what i wanted for my grandkids' upcoming birthday.

 
2.0

Website was, cumbersome, no box to add a gift message whe...

By 

from US

Comments about KidKraft:

Website was, cumbersome, no box to add a gift message when shipping to a different address as a gift, order review p[age did not display billing & shipping info.

 
5.0

Easy shopping and checkout

By 

from US

Comments about KidKraft:

Easy shopping and checkout

Displaying reviews 1-10

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