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I am traveling and needed an oil change.
I called Keyes Toyota in Van Nuys California on Friday night and asked if I could get an oil change while I waited. I was told to arrive early. I asked how early and was told 7:30am. I arrived Saturday at 7:30am to be greeted by Edgar, a service consultant, who told me to leave the car or come back at 11 or 12.
I went to Paul, the service manager, who said he could take care of me. He sent me to another service consultant, Mario, who proceeded to do the paperwork. I was told that I might have to wait until 9:30, but at least they have computers for use by customers - and coffee and donuts.
I was initially very disappointed but satisfied after speaking with the service manager. I was out at 9am - with the oil changed and a complimentary car wash.
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