Keyes Toyota - Van Nuys, CA Review

I am traveling and needed an oil change. 

I called Keyes Toyota in Van Nuys California on Friday night and asked if I could get an oil change while I waited.  I was told to arrive early.  I asked how early and was told 7:30am.  I arrived Saturday at 7:30am to be greeted by Edgar, a service consultant, who told me to leave the car or come back at 11 or 12. 

I went to Paul, the service manager, who said he could take care of me.  He sent me to another service consultant, Mario, who proceeded to do the paperwork.  I was told that I might have to wait until 9:30, but at least they have computers for use by customers - and coffee and donuts.

I was initially very disappointed but satisfied after speaking with the service manager.  I was out at 9am - with the oil changed and  a complimentary car wash.