Kenmore Washer - Front Load HE5T Review

I have had my Kenmore HE5t w/d set for over a year. I have been disappointed since day one. My husband's shirts and slacks that used to be wash and wear, I now send out to be laundered. My clothes come out twisted from the washer and wrinkled from the dryer, but what do you expect when the cool down cycle is only 4 minutes long. I feel my daughter's athletic clothes do not get clean (so I pretreat and put on 'heavy' wash, which I didn't do with the old machines). I have tried everything; numerous detergents and softeners, different automatic and manual cyles, different water temps. and drying temps., I have acutally sat in front of the machines timing cycles to see it they are operating properly, and lastly, of course, I have had the repairman out many a time.(One repairman said I knew more than any technician he had worked with) All said the machines were both working properly. I don't think so!-Not when the clothes are not completely clean and wrinkled. Not one repairman has been able to tell me how long the cool down cycle is suppose to be. Four minutes is not enough. My cloths are still very warm when they come out of the dryer, thus resulting in wrinkled clothes. I was prompted to write this opinion because once again a repairman was out, for the yearly checkup and the dryer is now over or under drying the clothes. I told him the history of the w/d and he commented most of his complaints were related to the automatic cycles on the set.(I use auto and manual, depending upon what I'm laundering)
I use to be mad, but now I am just sad; Sad I made such a poor choice in w/d. My last Kenmores (top loading) lasted 15 years and were great. I will not buy Kenmore again and I tell everyone I know how lousy these units are. And unfortunately for me, I will continue to use these units for a long time to come because of what I paid for them....