Kenmore Washer - Front Load HE5T Review

Overall 4.07 of 5 view all 42 reviews

pillar
Olympia, WA

It LEAKS; the boot between the door and drum failed three times.

appreciate reliability

Cons

After a week it WREAKS of MILDEW

JUN

2009

Kenmore Elite HE 5t Steam clothing washer:

Sears has come out to repair a leak due to a faulty rubber boot twice. The rubber boot is a large gasket sealing the door to the drum. It is held on with a metal ring. It fell off twice. If we had to pay it would be $200 a pop.

Now that it leaks a third time in a year, they are saying it is our problem. Their "customer solutions " department is only a way to get you out of their hair as expediently and with as little cost to Sears as possible. Think of it as if you are dealing with an insurance claim. Just as painful. It may be a better value to sell this paperweight on craigslist and get a reliable machine from a local appliance dealer vs sears. Also, it smells of mildew if we keep the door closed.

Kenmore Washer - Front Load HE5T is not recommended by pillar

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Comments about pillar’s Review

To pillar,
I am sorry to hear that your washer is having issues. My name is Brian and I am part of the Sears Cares escalations team. We would like to know more about why you are having the same issues again and again. At your convenience, please contact my office at searscares@searshc.com so that we can see what we can do to help. When you have a moment, please send an email. Please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (pillar) for reference to this issue and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares