Kenmore Undercounter Ice Maker Refrigerator Review

In May 2008 I purchased a stainless steel Kenmore undercounter icemaker for a new construction 2nd home.  I had the appliance delivered in the box to my current home and drove it to the home under construction.  I specifically asked that it be delivered in the original box to avoid scratching the stainless steel.  It was delivered as promised in a timely manner in the original box which had not been opened nor was it damaged in any way. It was installed towards the middle to end of June 2008. 

Long story short, the icemaker has yet to work.  My builder informed me that unlike the other appliances (Whirlpool purchased from Lowes) which all work perfectly fine, this one came without any installation instructions or warranty information.

Of all the appliances I purchased, this icemaker was the only one that I went ahead and bought the extended warranty.  I contacted 1-800-4MY-HOME and herein starts my hell with your service department.  As mentioned, this is a 2nd home two hours from my primary residence, no phone and very spotty cell service.  Your service department just can't seem to understand that.  It took two tries to get the technician out, only on a Monday while I sat not once, but two Mondays waiting just for him, clutching my cell phone in one small area away from my house that occassionally got reception.  Because no matter how many times I assured customer service that I would be there, the tech could not be dispatched until he actually spoke with me.  Which if you think about it is pretty stupid -- I could be anywhere when the call is made.  But the one place I was actually supposed to be, at my house WAITING on Sears, was the place where I couldn't be reached.  He did make it to me and sized the situation up -- needs a new controller (brains) I believe he said.  Basically, it just doesn't work. 

I was going to be out of state on vacation on the next available Monday -- the technician and I discussed that I was not available and that I would leave a key for him.  Also, a neighbor would be available to turn the water on and off.

When the service date arrived, 8/11/08 (and I was indeed out of state) your service department cancelled the service call because, once again, no one could be reached on the phone, even though there were typed instructions on the service reps computer regarding where the key was located.  After many discussions with many customer service reps, the service was rescheduled for today, August 18,2008.  Hey, guess what?  I received a call that the part was not in and the call would need to be rescheduled.  And you'll love this, I originally tried to get the technician to ship the parts directly to me, but he couldn't do that because my primary address was not the location of the icemaker. 

So, I once again called the 1-800-4MY-HOME number and asked one simple question:  Did the technician have the parts last Monday when the service call was cancelled?  I know you'll find this so hard to believe, she couldn't/wouldn't answer my question.

Here I sit on August 18th wih an icemaker that I have been trying to use since the end of June to no avail.  And there's no end in sight.  Supposedly, the technician will be out on 8/25/08.  I'll believe it when I see it.

In conclusion, I will never purchase another product from Sears as long as I live.  I understand problems will occur, but your customer service could not be any worse.  If I could figure out a way to return this thousand $$ piece of crap, believe me, I would.