reviewer
chicago3333
Elgin, IL
NEVER BUY KENMORE
1 star rating


JUL
20
2009

Kenmore Refrigerator — 

Bought a Kenmore Coldspot 10676239402 in 2006. I have not overloaded shelves with too much weight or abused the fridge in any way.I opened the fridge today with a shelf broken and everything on it fallen. In less than 3 years, all the plastic trim of the shelves have cracked. 2 shelves have cracked in 3 spots, the others have multiple stress cracks. After spending 3 hours on the phone with Sears and being transferred all around the parts, service, customer service, store Dept.s, no one can help me. They want to sell me the sames piece of crap shelves at $60 + up each and send a service man for additional money to look at it. Sears basically says "Too bad" and you just need to keep replacing our lousy, junky shelves because we aren't changing them. They didn't even have anyone to take my complaint concerns to analyze the problem with the shelves so changes could me made for the future. WOW!!!  WHAT CUSTOMER SERVICE!!!! DO NOT BUY THIS FRIDGE UNLESS YOU LIKE THROWING MONEY WAY EACH YEAR TO REPLACE THE JUNKY SHELVES.Otherwise you can have a fridge with no shelves in it.There was NOT 1 person in the 10 people that I talked to at Sears that could help me. I have seached on the internet and I am not a solo case of defective shelves,others have had the same problems. I wish I would have had someone warn me about how bad they were before I bought it. And if you have a problem, they do not care! They have totally lost me as a customer,I will not buy any other Sears products again!!!



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I_comment_shdw24 Comments about chicago3333’s Review

 


brieldeal wrote on Aug 14, 2009 at 10:25AM

I as well have this issue and spokek with Kenmore and they are as well unwilling to help, I paid good money for a 2 or 3 year old Stainless Steel Kenmore refrigerator and this is nuts! Within 18mths of having it to have such defective shelves, it should be recalled. Customers should NOT have to pay a cent. Yet Kenmore said I need to pay $75 just to have it "diagnosed." I dont NEED a diagnosis, its colled shotty workmanship. There, diagnosis solved. If you work for Sears or Kenmore and care to resolve this, please email me. If you don't I will publish this for everyone to read about Kenmore and Sears lack of customer assistance in Good Housekeeping!!! brieldeal@aol.com

SearsCare wrote on Jul 22, 2009 at 12:45PM

To chicago3333,
I’m sorry to hear that your refrigerator is having these issues with the cracked shelves. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact my office at searscares@searshc.com so that we can see what we can do to help. When you have a moment, please send an email. Please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (chicago3333) for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares

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