reviewer
fitjewel
Middletown, NY
poorly made
2 star rating

a comparison shopper, expecting good, fair service, budget conscious, married
Pros

    easy controls

Cons
    danger of grease fire

NOV
20
2007

Kenmore Gas Range 78769 — 

Although not the cheapest choice, my selection of a Kenmore Gas Range was partly based on the reputation of reliability and good service.  Unfortunately, I received neither.  After a grease spill, despite very careful clean-up the range caught fire internally.  The so-called "sealed units" apparently aren't so well sealed as to keep out a simple spill that would be a normal cooking experience.  Since the fire started the next day, when we were baking something in the oven, we did not even associate the fire with the previous day's cooking.  Fortunately we did not set the oven timer and leave, or we might have lost our home.  Sears refused to send a repair tech for a week, then refused to honor the warranty, citing "consumer negligence".  Once that phrase was written down, all efforts to get satisfaction were hopeless.  It is hard to see how a simple grease spill, followed by careful cleaning of all accessible parts is a justification for the inner insulation catching fire and destroying the stove, but we are out our $800.  This is the same stove that is the subject of a class action suit against Sears, because they charged for installation of an anti-tip device that was never installed.

Last edited on Mar 18, 2009



I_thumb_down Kenmore Gas Range 78769 is not recommended by fitjewel

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5 star rating
"This Kenmore Gas Range Rocks!"
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5 star rating
"This is a great Grill"



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