Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer Review Summary

While the majority of reviewers feel that the Kenmore Elite Refrigerator - French Door Refrigerator With Bottom Freezer is "overall the best design model/price when compared to other brands," such as Whirlpool or GE, this refrigerator definitely has its detractors. They have a variety of complaints on this French Door Refrigerator, including broken interior parts, poor customer service, and mostly icemaker performance. Yet, those that enjoy their Kenmore Elite appreciate that the "food quality lasts forever; everything stays cold," as well as the "sleek design." Those that chose the ice cube maker don't feel it takes up too much room in the door. For those that enjoy this refrigerator, try other appliances from the Kenmore Elite line.

47% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 5 stars
47% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 5 stars%
47%
12% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 4 stars
12% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 4 stars%
12%
13% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 3 stars
13% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 3 stars%
13%
6% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 2 stars
6% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 2 stars%
6%
24% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 1 star
24% of people rated Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer as 1 star%
24%
65% 65% of people recommend Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer 35% of people don't recommend Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer 35%
 

Kenmore Elite Refrigerator - French Door... Comparison

5 star rating Most Helpful
Favorable Review
FEB
18
2008
This fridge is exactly what my husband and I were looking for: 1) french doors with bottom freezer, 2) no ice dispenser, 3) water dispenser on the door, 4) door alarm (for kids), and 5) LCD temp on the door.  This fridge has it all and under $2000 ($1700 to be exact).  We didnt want an ice dispenser... read full review »
reviewer
Practical

ebbowland
Milton, FL
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2 star rating Most Helpful
Critical Review
APR
22
2008

We have had to call the repair person  3 times already and we haven't even had the refrigerator for a year yet.  The drawers and interior structure are made of cheap, brittle plastic.  The slider wheels have broken.  The frame has broken.  It's been a pain.

reviewer
Practical

busymom01
Germantown, MD
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Kenmore Elite Refrigerator - French Door... Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 17 sort by: most helpful | date | rating


18
helpful
votes

MAR
31
2008

Love my new fridge. I have the stainless version, with no icemaker in door. Wanted to save the room for storage in the fridge area. Only drawback of this, is that you have to keep stooping down to get ice every time, and yes, if you're not careful, the ice slips out of your hand, through the freezer bottom and down to the ground. The drawers have wide gratings.  They should have made them closer together, in cross pattern, so things don't slip through so easily.  Other things slip down into the bottom of the freezer as well.

 Otherwise, it works well, and cleans up pretty easily. Holds a lot...

read full review »
4 star rating
reviewer 2008 Contributor
nancyinlv
Henderson, NV



15
helpful
votes
needing outside help

JUL
11
2008

Purchased my Kenmore Elite French Door Refrigerator with Bottom Freezer app. 3wks ago. After owning it 2 weeks I opened the freezer to find everything was covered in ice like the old refigerators that need defrosting and all my ice froze together. Later that day the temperature started rising in the freezer. I called customer service and after going through several recordings I talked with a gentlemen I could barely understand who told me              I COULD NOT BE FOUND IN THE SYSTEM.   Then he transfered me to someone else who said  I COULD NOT BE FOUND IN THE SYSTEM she started...

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1 star rating
reviewer
ShopForIt
Doyle, TN



12
helpful
votes
neat freak

FEB
27
2008
I purchased this product about a year ago. I haven't had any issues with it. The sleek design is exactly what I wanted. It gives the kitchen a very modern look and matches nicely with other stainless steel appliances. It is very quiet and easy to use.

General Issues
- Can't close refrigerator doors at the same time.
- Door alarm can be annoying but can be turned off.
- Can't use very large glasses in water dispenser.
- Ice maker is a bit small but okay since I don't like the taste of ice when it has been sitting in the ice maker very long.

What I Love
- Everything is easier to locate because the...
read full review »
4 star rating
2008 Reviewer
quesrod
Port Saint Lucie, FL



9
helpful
votes
Practical, picking up after pets

JUL
31
2008
We purchased a Kenmore Elite refrigerator on 11/06. After a few months the icemaker stopped working. Repairman replaced the thermostat, and again a few months later, it stopped working this time the icemaker was replace. This past June 2008 it stopped working again and another icemaker was replaced. As of this date it is still working and we hope that it is fixed for good but who knows, we feel we may have gotten a lemon as far as the icemaker is concerned. And we have had to purchased a warrenty just in case it goes out. We have no complaints about the refrigerator it self. In fact i really... read full review »
3 star rating
reviewer
nanabj
Tucson, AZ



7
helpful
votes
needing outside help, value conscious, messy, looking for durability, cost-conscious, a homeowner, not rich, not very handy

APR
16
2009

Hi, my name is Deb and I live in Virginia.  I have severe back problems so finding a refrigerator to help me with this problem we chose a 25 cubic feet, Kenmore Elite, French Door, Bottom Freezer, Stainless Steel Refrigerator.

The best way to describe my experience with this refrigerator is to say it is fantastic.  The French Doors provide enough room to enter party trays, birthday cakes, etc.  It has storage on the inside of the doors that will handle a gallon of milk, or tea.  There are three shelves attached to the inside of the doors so the refrigerator gives you even more storage space....

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5 star rating
reviewer
Cassie99
Newport News, VA



7
helpful
votes
Practical

AUG
19
2008

When it was time to buy a new refrigerator we thought we found a great deal on a fridge we liked at an establishment other than Sears. So we bought it. And it ended up costing us a lot more than necessary because that establishment's customer service was severely lacking in just about everything, competence, friendliness, timeliness. We eventually returned it and immediately went to Sears to get a new fridge comparable to the one we had just returned. I can not say enough great things about our experience with Sears. The customer service was nothing but stellar when it came to installing and delivering...

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5 star rating
reviewer
Lovemykenmore
White Plains, MD



7
helpful
votes
Mr. Fix-it

MAY
27
2009

Regarding the Kenmore Elite refrigerator model number 596-76593600.

The Sears rep came over the house a few times with out any solution, even the Maytag rep came and didnt even know what to do.

They replaced the icemaker and the computer control module twice, they determined that food placed at the back of the refrigerator will freeze due to a design defect and he also determined that another design defect exists because the temperture sensor is right next to the 40 watt iinterior light bulb.


1 star rating
reviewer
richardrubio2001
Fort Lauderdale, FL



6
helpful
votes
too busy to make beds

SEP
23
2008
Kenmore Elite French Door Refrigerator with Bottom Freezer. Horrible horrible. Had it one day and everything in vegetable bins was frozen and water was all over the inside of the refrigerator. Awful. But what's worse is the horrible customer service. And, staying on the phone trying to get help took hours. I was lost in the system and now they don't even have a record of my refrigerator being picked up. They don't have any paperwork for you to sign when they do pick it up. I did have the driver sign a paper that I wrote out and that's all I have. I have $2,821.10 floating around Sears that I would... read full review »
1 star rating
reviewer
suckysears
Palmdale, CA



4
helpful
votes
looking for durability

NOV
17
2008

My old refrigerator was 21 years old.  I never had a single problem with it.  It's works good but I wanted a newer one.   But the reviews I've read scared me.  But I went ahead and took the plunge and bought the Kenmore Elite French door with bottom freezer and water and ice machine on the door.  So far....I love it!!   It's been a few months now and it works great.  It keeps the food fresh and cold.  It's been making ice the way it should. And I just love the crushed ice in each drink.  The freezer is roomier then I expected and it keeps things cold.  I got mine in black and it...

read full review »
5 star rating
reviewer
texassue
Adkins, TX



4
helpful
votes
Practical

FEB
2
2009
We have had our Kenmore w/ French doors for about 3 years now. My only complaint was that we had it for like 2 months and started hearing something like the fan running real loud in the freezer. Then one day it was doing it real loud and stopped and i opened up the fridge and there was an error code. So I researched the code and it is an LG motor code that alot of people had problems with. So I called sears service and they couldnt come out for like 3 weeks so i would have had no fridge for 3 weeks. So i got someone else and they pulled a huge ice chunk out of it that the ice maker was shooting... read full review »
3 star rating
reviewer
steelguin
Ephrata, PA



3
helpful
votes
Mr. Fix-it

MAR
1
2009
Freezer does not hold temp, every thing in freezer covered with frost, door freezes and will not open, have to manually thaw out. Not energy star compliant as advertised.
1 star rating
reviewer
brokenarrowjbe
Citra, FL



2
helpful
votes
Mr. Fix-it

FEB
13
2009
Elite Kenmore Refrigerator bottom freezer.  Hold a great deal, has a great ice cube maker that does not take up room in the door.  Water dispenser with filter.  Temp. setable on freezer and refrig. as well as warning sound for open door.  Easy to install and hookup. 
5 star rating
reviewer
trautmi
Broomfield, CO



1
helpful
vote
Practical

DEC
27
2008
The Kenmore Elite Refrigerator with freezer in the bottom is exactly what I have been looking for to be able to have frozen foods and storage of items in refrigerator without piling them on top of something else.  Great job Sears.
5 star rating
reviewer
Lynice
Johnson City, TN



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