Kenmore Elite Refrigerator - French Door Refrigerator with Bottom Freezer Review

Purchased my Kenmore Elite French Door Refrigerator with Bottom Freezer app. 3wks ago. After owning it 2 weeks I opened the freezer to find everything was covered in ice like the old refigerators that need defrosting and all my ice froze together. Later that day the temperature started rising in the freezer. I called customer service and after going through several recordings I talked with a gentlemen I could barely understand who told me              I COULD NOT BE FOUND IN THE SYSTEM.   Then he transfered me to someone else who said  I COULD NOT BE FOUND IN THE SYSTEM she started to transfer me on when I told her how bad the customer service was and that I had planned to buy a stove and dishwasher but it wouldn't be from sears if this is the kind of service I was going to recieve. She started taking info then and said I would be called the next day to have a appointment set for repairs. 2 days later no call. I went into the store to try for help to be told I COULD NOT BE FOUND IN THE SYSTEM. ....to make a long story short I am still battling it and still hearing I COULD NOT BE FOUND IN THE SYSTEM. I have finally got a repair date in 4 days the same day my husband has to go back to the doctor after surgery, when I told the repair man I could not guarentee we would be home due to this he rudly told me that was the day they would be here no other day was available! I called the store again to be told.......you guessed it........ I COULD NOT BE FOUND IN THE SYSTEM. Don't think my kitchen will be fully staffed with Kenmore! If they would only take care of this problem I do love the size and style of this refrigerator. I just want it to work right with little problem.