Kenmore Dishwasher

Kenmore Dishwasher Review



Overall 1.00 of 5 (by 1 user)
 




reviewer
searsripoff
Norfolk, VA

NEVER use SEARS - The worst customer service in the world!!!

1 star rating

Homeowner

NOV
2
2009

SEARS SUCKS!!!! You have been warned.

Just a warning to anyone needing appliance repair service.  DO NOT use SEARS.  On 3 different occasions I have called Sears to have appliances repaired.  I have had problems with them every time where they have not shown up for the appointments, did not schedule the appointments after taking them over the phone and they actually give me a conformation number, and even rescheduled an appointment and still did not show up.  They have the worst customer service of any company I have ever dealt with.  On my last call (number 3) to schedule an appointment, I even signed up for an extended warranty but then they never rescheduled the second appointment yet again they gave me a day and time range that someone would be there.  Again no show....

NEVER AGAIN WILL I PURCHASE ANYTHING FROM SEARS OR EVEN STEP FOOT IN ANY OF THEIR DEPARTMENT STORES FOR ANY REASON.  I JUST CLOSED MY SEARS CHARGE CARD, CANCELED THE EXTENDED WARRANTY AND WILL CALL A LOCAL REPAIR SERVICE FOR MY APPLIANCE REPAIRS.  AT THIS RATE IF THEY CONTINUE TO TREAT THEIR CUSTOMERS LIKE THIS, THEY WILL NOT BE IN BUSINESS LONG. 

 

 



2
helpful
votes
Did you find this review helpful?
 
 



add searsripoff to my friends list add to my favorites subscribe to feed

I_comment_shdw24 Comments about searsripoff’s Review

 


SearsCare wrote on Nov 12, 2009 at 6:22PM

Dear Searsripoff,

It is disappointing to read about the service you have received from Sears repair. I can assure you the service you have received is not acceptable and we would appreciate the opportunity to right this situation. My name is David and I work for the Sears Cares executive team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact and the phone number the appliances were purchased under (if different than the contact) and we will call you at your convenience. In addition please include the screen name used to post here (searsripoff) so we can reference to your posting.

Thank you,

David V.
Senior Case Manager
Sears Cares


view more in Misc. Home Appliances view more in Home Appliances